Razorpay

Streamlined payment processing experience with real-time insights and data through an intuitive dashboard.

Wide variety of payment options available, including credit cards, debit cards, UPI, netbanking, and integration with major Indian banks.

Efficient integration process and easy to use APIs for seamless implementation on websites and applications.

Support for multiple currencies and diverse payment modes, offering flexibility for businesses and customers.

Reliable fraud prevention and security measures, along with real-time payment notifications, ensuring transaction integrity.

Quick account activation and verification process, minimal documentation requirements, and easy onboarding for users.

Helpful customer support, including personalized service with relationship managers assigned to assist users.

Challenges with customer support response times, leading to delays in issue resolution and potential dissatisfaction.

Complexity in understanding the pricing structure, especially for businesses with specialized needs, and limited clarity on terms and conditions for payment modes.

Delay in activating certain features, such as postpaid wallets, which may hinder immediate implementation of specific payment options.

Limited support for international cards directly, requiring alternative methods like PayPal for processing international payments.

Inconsistencies in settlement times, with some transactions taking multiple business days for completion, impacting cash flow for businesses.

Issues with occasional payment failures and slow live transaction tracking on the dashboard, affecting user experience and operational efficiency.

Lack of premium support plans for startups needing additional assistance, making it challenging for users requiring extra guidance.