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Compare C2 ATOM vs Freshservice vs Freshdesk

C2 ATOM - Service Desk Software
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Overview

Description

C2 is a quick, easy to deploy service desk solution that offers cost-effective support for business. Offering a complete view of all the service requests that are being managed and ... Read More

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More

Entry Level Pricing
  • Starts from $50
  • Starts from $19 , Billed Yearly
Free Trial Availability
  • No free trial
  • Free Trial available
Spotsaas Score

Not Available

Not Available

User Ratings

4.3

(53)
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Software Demo

Demo

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Features

Total Features

0 Features

0 Features

Unique Features

No features

No features

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Pricing

Pricing Option
      Starting From
      • $50
      • $19 , Billed Yearly
      Pricing Pans
      • Not Available
      • Starter

        • Incident Management

        • Knowledge Base

        • Self Service Portal

        Show more +

      • Growth

        • Includes features of Starter plan, plus

        • Service Catalog

        • Asset Management

        Show more +

      • Pro

        • Includes features of Growth plan, plus

        • Problem Management

        • Change Management

        Show more +

      • Browse all pricing plans
      Pricing Pagec2-atom pricingfreshservice pricing

      Other Details

      Organization Types supported
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      Platforms Supported
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Available
      • Available
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      User Reviews

      User Ratings
      Rating Distribution

      Excellent

      12

      Very Good

      14

      Good

      1

      Poor

      0

      Terible

      0

      Excellent

      781

      Very Good

      144

      Good

      13

      Poor

      3

      Terible

      5

      Expert's Review generated by AI

      C2 ITSM has garnered enthusiastic feedback over the past year, and it's evident why users appreciate its strengths. One key highlight is its adaptability, allowing for easy customization to align ...Read more

      No Expert ai Review available for the product

      Pros and Cons
      • Easy to configure and customize, adapting well to different business needs and processes.

      • Efficient automation capabilities that optimize processes and increase productivity.

      • Flexibility in managing IT tickets as well as requests from various service departments.

      • Intuitive and user-friendly interface, making it accessible to a wide range of users.

      • Comprehensive solution with features like request management, automation, and KB articles.

      • Occasional performance issues with more than 1000 tickets open per day leading to slower response times.

      • Limited offerings in the Marketplace for additional apps and connectors, affecting the availability of advanced functionalities.

      • Overwhelming richness of features and customizations may be challenging for new users without sufficient support.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Integrations

      Integration with other apps

      No Integration information available.

      Customers

      Customers

      No Customers information available.

      vroom

      vroom

      Cordant

      Cordant

      Addison Lee

      Addison Lee

      Media and Screenshots

      Screenshots
      Workflow and project management

      3 Screenshots

      Ticket counts

      7 Screenshots

      Videos
      video-0

      4 Videos

      video-0

      4 Videos

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Freshservice offers Free Trial, but C2 ATOM does not.

      C2 ATOM is designed for Large Enterprises, Medium Business and Small Business.

      Freshservice is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

      Pricing for C2 ATOM Starts at $50/User/Month whereas for Freshservice Starts at $19/User/Month when Billed Yearly.

      Some top alternatives to C2 ATOM includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, Micro Focus Service Manager, HelpDesk, TOPdesk, BoldDesk and Scopedesk.

      Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk, HelpDesk, TOPdesk, ReadyDesk, TechExcel ServiceWise and Scopedesk.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].