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Compare Zoho Desk vs HESK vs Zendesk Support vs ManageEngine ServiceDesk Plus

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Zoho Desk (4147) Visit website Visit Website *sponsored	HESK (5) Visit website Visit Website

Overview

Description	Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents ... Read More	HESK is a one stop shop for all Help Desk needs. HESK is a web based customer support system that aims to provide user friendly support, easy management of tickets and communication with ... Read More
Entry Level Pricing	Starts from $14 , Billed Yearly	Starts from $24.91 , Billed Yearly
Free Trial Availability	Free Trial available	Free Trial available
Spotsaas Score	9.7/10	8.6/10
User Ratings	4.4 (3462)	5 (4)
	Visit website	Visit website

Features

Total Features	17 Features	11 Features
Unique Features
	Visit website	Visit website

Pricing

Pricing Option
Starting From	$14 , Billed Yearly	$24.91 , Billed Yearly
Pricing Pans	Free Get Started 3 Free Agents Email Ticketing Comment in Ticket Show more + Standard $20 Get Started Unlimited Agents Includes features of Free plan, plus Ticket Tags: 20 Tags/Ticket Show more + Professional $35 Get Started Includes features of Standard plan, plus Ticket Tags: 30 Tags/Ticket Approvals Show more + Browse all pricing plans	HESK Cloud $29.99 Get Started 10 Support Agents 10 GB file upload space Statistics module Show more + HESK Cloud Plus $49.99 Get Started Unlimited Support Agents 50 GB file upload space Escalate module Show more +
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available
	Visit Website	Visit Website

User Reviews

User Ratings	4.4 (based on 3462 reviews)	5 (based on 4 reviews)
Rating Distribution	Excellent 0 Very Good 0 Good 0 Poor 0 Terible 0	Excellent 0 Very Good 0 Good 0 Poor 0 Terible 0
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Zoho Books 4.5 (565 reviews) Jira 4.4 (17380 reviews) Trello 4.3 (34350 reviews)	No Integration information available.

Customers

Customers	NHS Zoho Desk_customers_0 Zoho Desk_customers_3	Department of Education Cira Arkansas

Media and Screenshots

Screenshots	4 Screenshots	No screenshots available.
Videos	4 Videos	2 Videos

Alternatives

Alternatives	Zendesk Support 4.3 ManageEngine ServiceDesk Plus 4.2 Jira Service Desk 4.1	Zoho Desk 4.4 Zendesk Support 4.3 ManageEngine ServiceDesk Plus 4.2

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].