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Compare Zendesk Support vs Sprout Social vs Crowdfire vs SocialBee

Overview

Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More

Sprout Social is a Social Media Management Platform that allows business users to manage, plan, and track their social media presence across multiple networks. Sprout Social is used by ... Read More

Entry Level Pricing
  • Starts from $19 , yearly
  • Starts from $89 , Billed Yearly
Free Trial Availability
Spotsaas Score

9.2/10

9.2/10

User Ratings
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Software Demo

Demo

View demo

View demo

Features

Total Features

18 Features

9 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $19 , yearly
          • $89 , Billed Yearly
          Pricing Pans
          • Support Team

            $25

            /user/month

            • Ticketing system

            • Email

            • Contact form and Web Widget

            Show more +

          • Suite Team

            $69

            /user/month

            • Support Team; plus

            • AI agents

            • Customer and internal knowledge base

            Show more +

          • Suite Professional

            $149

            /user/month

            • Suite Team plus

            • Live and custom analytics

            • Skills-based routing

            Show more +

          • Browse all pricing plans
          • Standard

            • 5 social profiles

            • All-in-one social inbox

            • Publish, schedule, draft and queue posts

            Show more +

          • Professional

            • 10 social profiles

            • Includes features of Standard plan, plus

            • Competitive reports for Instagram, Facebook and Twitter

            Show more +

          • Advanced

            • 10 social profiles

            • Includes features of Professional plan, plus

            • Message Spike Alerts for increased message activity

            Show more +

          Pricing Pagezendesk-support pricingsprout-social pricing

          Other Details

          Organization Types supported
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          1493

          Very Good

          214

          Good

          31

          Poor

          7

          Terible

          12

          Excellent

          1494

          Very Good

          784

          Good

          113

          Poor

          25

          Terible

          57

          Expert's Review generated by AI

          No Expert ai Review available for the product

          No Expert ai Review available for the product

          Pros and Cons

          No pros or cons available for the product

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Negative Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Integration with other apps

          No Integration information available.

          Customers

          Customers
          Siemens

          Siemens

          LUSH

          LUSH

          Missouri Star

          Missouri Star

          Coldwell Banker

          Coldwell Banker

          Lowes

          Lowes

          Edelman

          Edelman

          Media and Screenshots

          Screenshots
          Zendesk

          2 Screenshots

          Instagram profiles

          4 Screenshots

          Videos
          video-0

          2 Videos

          video-0

          2 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Zendesk Support and Sprout Social offer a Free Trial.

          Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

          Sprout Social is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Pricing for Zendesk Support Starts at $19/user/month when yearly whereas for Sprout Social Starts at $89/User/Month when Billed Yearly.

          Some top alternatives to Zendesk Support includes Zoho Desk, ManageEngine ServiceDesk Plus, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

          Some top alternatives to Sprout Social includes Crowdfire, SocialBee, Buffer, Sprinklr, Zoho Social, Hootsuite, Planable, SocialMgr, Later, SocialBu, Ultimate SMM, Social Mako, CloudSocial, SocialHub and Lately.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].