Compare Zendesk Support vs Intercom vs ZoomInfo Chat

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Zendesk Support (1757) Visit website Visit Website *sponsored	Intercom (2496) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More	Intercom, a sales, marketing, and support software, is designed to boost your customer acquisition and retention efforts. By utilizing its chat and bot features, you can efficiently ... Read More
Entry Level Pricing	Starts from $19 , yearly	Starts from $59
Free Trial Availability	Get Free Trial	No free trial
Spotsaas Score	9.2/10	9.8/10
User Ratings	4.3 (7934)	4.3 (2278)
	Visit website	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	18 Features	38 Features
Unique Features
	Visit website	Get Quote

Pricing

Pricing Option
Starting From	$19 , yearly	$59
Pricing Pans	Support Team $25 /user/month Get Started Ticketing system Email Contact form and Web Widget Show more + Suite Team $69 /user/month Get Started Support Team; plus AI agents Customer and internal knowledge base Show more + Suite Professional $149 /user/month Get Started Suite Team plus Live and custom analytics Skills-based routing Show more + Browse all pricing plans	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Visit Website	Get Quote

User Reviews

User Ratings	4.3 (based on 7934 reviews)	4.3 (based on 2278 reviews)
Rating Distribution	Excellent 1493 Very Good 214 Good 31 Poor 7 Terible 12	Excellent 1900 Very Good 470 Good 70 Poor 25 Terible 31
Expert's Review generated by AI	No Expert ai Review available for the product	Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup ...Read more
Pros and Cons	No pros or cons available for the product	Intuitive and user-friendly interface that makes it easy to navigate and use. Efficient automation capabilities, saving time and effort for users. Rich insights and analytics features for better customer support. AI-enabled chat and knowledge base that enhances customer interactions. Segmentation of data and targeting audiences with chatbots for personalized communication. Some users may find the richness of features and customization options overwhelming without proper guidance. Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities. Long wait times for customer service representatives could be a drawback for some users.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	Trello 4.3 (34350 reviews) WordPress 4.1 (25641 reviews) MailChimp 3.9 (27427 reviews)

Customers

Customers	Siemens LUSH Missouri Star	No Customers information available.

Media and Screenshots

Screenshots	2 Screenshots	4 Screenshots
Videos	2 Videos	2 Videos

Alternatives

Alternatives	Zoho Desk 4.4 ManageEngine ServiceDesk Plus 4.2 Deskero 4.3	ZoomInfo Chat ClickDesk 4 LiveAgent 4.7

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Zendesk Support offers Free Trial, but Intercom does not.

Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

Intercom is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Zendesk Support Starts at $19/user/month when yearly whereas for Intercom Starts at $59/Month.

Some top alternatives to Zendesk Support includes Zoho Desk, ManageEngine ServiceDesk Plus, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

Some top alternatives to Intercom includes ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Crisp, LiveEngage, Zendesk Chat, Smartchat, ChatFlow247, Freshchat and Let's Connect.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Zendesk Support vs Intercom vs ZoomInfo Chat

Zendesk Support

Intercom

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure