Compare Zendesk Support vs HelpCrunch vs ZoomInfo Chat

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Zendesk Support (1757) Visit website Visit Website *sponsored	HelpCrunch (243) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More	Introducing HelpCrunch, an intelligent platform designed for efficient customer communication. With its modern live chat and in-app messenger, it offers a rich toolbox of tools to convert ... Read More
Entry Level Pricing	Starts from $19 , yearly	Starts from $12 , Billed Yearly
Free Trial Availability	Get Free Trial	Free Trial available
Spotsaas Score	9.2/10	9.2/10
User Ratings	4.3 (7934)	4.5 (194)
	Visit website	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	29 Features	21 Features
Unique Features
	Visit website	Get Quote

Pricing

Pricing Option
Starting From	$19 , yearly	$12 , Billed Yearly
Pricing Plans	Support Team $25 /user/month Get Started Ticketing system Email Contact form and Web Widget Show more + Suite Team $69 /user/month Get Started Support Team; plus AI agents Customer and internal knowledge base Show more + Suite Professional $149 /user/month Get Started Suite Team plus Live and custom analytics Skills-based routing Show more + Browse all pricing plans	Standard (Live chat) Get Started 1 chat widget 3 chat auto messages 3 popups Show more + Premium(Live chat) Get Started 5 chat widgets Unlimited chat auto messages Unlimited popups Show more + Enterprise(Live Chat) Get Started Includes features of Premium plan, plus 5+ chat widgets 20+ team members Show more + Browse all pricing plans
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Visit Website	Get Quote

User Reviews

User Ratings	4.3 (based on 7934 reviews)	4.5 (based on 194 reviews)
Rating Distribution	Excellent 1493 Very Good 214 Good 31 Poor 7 Terible 12	Excellent 210 Very Good 22 Good 2 Poor 1 Terible 8
Expert's Review generated by AI	Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more	HelpCrunch has been receiving positive feedback over the past year, mainly highlighting its functionality and ease of use. Users appreciate the platform's all-in-one capabilities, combining ...Read more
Pros and Cons	It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support. By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity. The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless. Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training. While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.	Offers a wide range of functionality for organizing chats with customers, including AI integration and internal system integration. Saves time by consolidating multiple tools into one with great functionality. Clean and intuitive tool that works out of the box. Affordable pricing with all the necessary features. Provides solid support and useful features like FAQ browsing and unified inbox. Occasional issues with basic features breaking, requiring time to fix. Support responsiveness can vary, leading to frustrations with critical functionality failures. Limited functionality for messaging offline and email follow-up, with recurrent interruptions affecting operational efficiency.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	monday.com 4.5 (14486 reviews) Slack 4.5 (35011 reviews) Vanta	WordPress 4.1 (25641 reviews) Wix 3.2 (13774 reviews) Squarespace 4.5 (3521 reviews)

Customers

Customers	Uber Siemens Shopify	Halebop Seranking ESB

Media and Screenshots

Screenshots	5 Screenshots	No screenshots available.
Videos	2 Videos	3 Videos

Alternatives

Alternatives	Zoho Desk 4.4 Tidio Helpdesk Deskero 4.3	ZoomInfo Chat ClickDesk 4 LiveAgent 4.7

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Zendesk Support and HelpCrunch offer a Free Trial.

Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

HelpCrunch is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Zendesk Support Starts at $19/user/month when yearly whereas for HelpCrunch Starts at $12/User/Month when Billed Yearly.

Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

Some top alternatives to HelpCrunch includes ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, DeskMoz, Zendesk Chat, Intercom, LiveHelpNow, Comm100 Live Chat, HelpOnClick and Smartchat.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Zendesk Support vs HelpCrunch vs ZoomInfo Chat

Zendesk Support

HelpCrunch

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure