spotsaas-logo
Get Listed

Compare Zendesk Support vs GoSquared vs Thryv vs Salesforce Sales Cloud

Overview

Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More

GoSquared is a customer relationship management (CRM) application that helps businesses to understand and grow their online audience. GoSquared in Browser adds real-time visitor monitoring ... Read More

Entry Level Pricing
  • Starts from $19 , yearly
  • Starts from $29
Free Trial Availability
  • No free trial
Spotsaas Score

9.2/10

8.7/10

User Ratings

4.5

(95)
Get Quote

Software Demo

Demo

View demo

View demo

Features

Total Features

29 Features

28 Features

Unique Features
      Get Quote

      Pricing

      Pricing Option
          Starting From
          • $19 , yearly
          • $29
          Pricing Plans
          • Support Team

            $25

            /user/month

            • Ticketing system

            • Email

            • Contact form and Web Widget

            Show more +

          • Suite Team

            $69

            /user/month

            • Support Team; plus

            • AI agents

            • Customer and internal knowledge base

            Show more +

          • Suite Professional

            $149

            /user/month

            • Suite Team plus

            • Live and custom analytics

            • Skills-based routing

            Show more +

          • Browse all pricing plans
          • Not Available

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
          Get Quote

          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          1493

          Very Good

          214

          Good

          31

          Poor

          7

          Terible

          12

          Excellent

          54

          Very Good

          10

          Good

          2

          Poor

          1

          Terible

          0

          Expert's Review generated by AI

          Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more

          GoSquared is a feature-rich analytics platform that excels in helping businesses, particularly small to medium-sized ones, build stronger customer relationships and make data-driven decisions. ...Read more

          Pros and Cons
          • It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.

          • By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.

          • The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.

          • Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.

          • While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.

          • Intuitive and user-friendly interface, making it easy for both beginners and advanced users to navigate and customize.

          • Real-time analytics and detailed reporting, offering actionable insights and helping track customer behavior effectively.

          • Integration with popular platforms like WordPress and Zapier, enhancing its utility and compatibility.

          • Powerful marketing automation features, including lead scoring, segmentation, and targeted messaging, boosting productivity and campaign efficiency.

          • Excellent customer support with live chat, noted for responsiveness and solving customer issues quickly.

          • Mobile application performance is inconsistent and less effective than the desktop version, needing improvements.

          • Limited scalability for larger enterprises, with features better suited for small to medium-sized businesses.

          • Pricing becomes steep as businesses scale, especially for advanced plans or eCommerce features.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Customers

          Customers
          Uber

          Uber

          Siemens

          Siemens

          Shopify

          Shopify

          Pharmaseal

          Pharmaseal

          Contentstudio

          Contentstudio

          White Fuse

          White Fuse

          Media and Screenshots

          Screenshots
          Zendesk

          5 Screenshots

          People Everyone

          3 Screenshots

          Videos
          video-0

          2 Videos

          video-0

          3 Videos

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Zendesk Support offers Free Trial, but GoSquared does not.

          Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

          GoSquared is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for Zendesk Support Starts at $19/user/month when yearly whereas for GoSquared Starts at $29/Month.

          Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

          Some top alternatives to GoSquared includes Thryv, Salesforce Sales Cloud, monday sales CRM by monday.com, Pipedrive, Zoho CRM, Vendasta, ClickUp, Freshsales, SalesCRM, SimpleCRM, CRM.me, eSalesTrack, DigitalCRM.com, Cool Life CRM, OnSite CRM, Smartchat, raychat and ChatFlow247.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].