spotsaas-logo
Get Listed

Compare Zendesk Support vs Awardco

Overview

Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More

Reward your team's outstanding performance with Awardco; an intuitive employee recognition management software that aids in fostering a positive culture and boosting employee loyalty. It ... Read More

Entry Level Pricing
  • Starts from $19 , yearly
  • Not Available
Free Trial Availability
  • No free trial
Spotsaas Score

9.2/10

Not Available

User Ratings
Get Quote

Software Demo

Demo

View demo

View demo

Features

Total Features

29 Features

13 Features

Unique Features
      Get Quote

      Pricing

      Pricing Option
          Starting From
          • $19 , yearly
          • Not Available
          Pricing Plans
          • Support Team

            $25

            /user/month

            • Ticketing system

            • Email

            • Contact form and Web Widget

            Show more +

          • Suite Team

            $69

            /user/month

            • Support Team; plus

            • AI agents

            • Customer and internal knowledge base

            Show more +

          • Suite Professional

            $149

            /user/month

            • Suite Team plus

            • Live and custom analytics

            • Skills-based routing

            Show more +

          • Browse all pricing plans
          • Not Available

          Other Details

          Organization Types supported
          • Medium Business
          • Large Enterprises
          • Small Business
          • Individuals
          • Freelancers
          • Medium Business
          • Large Enterprises
          • Small Business
          • Individuals
          • Freelancers
          Platforms Supported
          • Mobile - Android
          • Browser Based (Cloud)
          • Mobile - iOS
          • Browser Based (Cloud)
          • Mobile - Android
          • Browser Based (Cloud)
          • Mobile - iOS
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Not Available
          Get Quote

          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          1493

          Very Good

          214

          Good

          31

          Poor

          7

          Terible

          12

          Excellent

          1396

          Very Good

          98

          Good

          26

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more

          Awardco has received rave reviews for its user-friendly interface and extensive range of rewards options. Customers appreciate the ease of ordering and tracking points, as well as the variety of ...Read more

          Pros and Cons
          • It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.

          • By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.

          • The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.

          • Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.

          • While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.

          • Easy ordering process and point tracking, with a wide range of options including gift cards.

          • Fast, easy, and impactful employee recognition, supported by user-friendly interface and proactive customer service.

          • Various choices for rewards, including personalized and occasion-specific cards, promoting employee engagement.

          • Quick and efficient redemption process for rewards, particularly for Amazon gift cards.

          • Enables recognition and appreciation among colleagues, boosting morale and incentivizing performance.

          • Some users find the selection of items and sizes limited in the marketplace.

          • Initial limitations on items available for purchase can be restrictive for first-time users.

          • Desire for more options and filters in the Marketplace for improved user experience.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Customers

          Customers
          Uber

          Uber

          Siemens

          Siemens

          Shopify

          Shopify

          No Customers information available.

          Media and Screenshots

          Screenshots
          Zendesk

          5 Screenshots

          Awardco

          6 Screenshots

          Videos
          video-0

          2 Videos

          video-0

          3 Videos

          Add to Compare

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Zendesk Support offers Free Trial, but Awardco does not.

          Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

          Awardco is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of Zendesk Support begins at $19/user/month when yearly, while pricing details for Awardco are unavailable.

          Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

          Some top alternatives to Awardco includes Reward Gateway, Power2Motivate, Benefit One, Kudos, JobPts, Let's Buzzz, Wishlist Rewards, Appreiz, MyPointRewards and Achievers.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].