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Compare Zendesk Sell vs Customer.guru vs Zonka Feedback

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Overview

Description

Zendesk Sell is the complete solution for selling online or in-person with any channel, product and pricing model. You can create offers, customize and personalize them, automate pricing ... Read More

Customer.guru is a tool that provides an easy way to create engaging surveys and take actionable feedback from multiple sources. A survey amp; customer feedback software designed for ... Read More

Entry Level Pricing
  • Starts from $19 , yearly
  • Starts from $50
Free Trial Availability
Spotsaas Score

9.1/10

9.1/10

User Ratings

4.4

(31)
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Software Demo

Demo

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Features

Total Features

29 Features

16 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $19 , yearly
          • $50
          Pricing Pans
          • Not Available
          • Not Available
          Pricing Pagezendesk-sell pricingcustomer-guru pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          117

          Very Good

          25

          Good

          7

          Poor

          0

          Terible

          1

          Excellent

          10

          Very Good

          3

          Good

          0

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          Zendesk Sell (formerly Base CRM) has consistently received positive feedback for its intuitive and user-friendly interface, making it accessible even for beginners. Users universally appreciate ...Read more

          Customer.guru is a standout NPS tool with a slew of positive attributes. Users rave about its swift setup, cost-effectiveness, and stellar customer support. It excels in tracking customer ...Read more

          Pros and Cons
          • Intuitive and user-friendly platform, with a minimal learning curve, even for non-technical users.

          • Seamless integration with other tools like Zendesk Support, G-Suite, Mailchimp, and PandaDoc enhances functionality and workflow.

          • Mobile-friendly application supports on-the-go productivity and lead management.

          • Robust automation features streamline tasks, reducing manual effort and improving efficiency.

          • Comprehensive reports and goal tracking support effective sales management and performance monitoring.

          • Limited integration and extension options, especially for bulk emails, phone systems, or advanced automation features without third-party tools.

          • Customization capabilities for reports, workflows, and user preferences feel limited and less flexible.

          • Performance issues like occasional slowness or audio drops in certain scenarios.

          • Easy to set up and use, with a simple user interface and quick survey setup.

          • Provides a meaningful metric (Net Promoter Score) for measuring customer engagement.

          • Saves time by making it easy to implement NPS and gather customer feedback in one place.

          • Allows for easy customization of surveys with company branding.

          • Helpful in aggregating feedback and providing snapshot views of customer satisfaction.

          • Limited customization options and marketplace for additional apps and connectors.

          • Some users may find the richness of features and customizations overwhelming without adequate support.

          • Limited options for reaching out to customers beyond basic surveys.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          Intermind

          Intermind

          Stapples

          Stapples

          Freshly

          Freshly

          Cisco

          Cisco

          Samsung

          Samsung

          IBM

          IBM

          Media and Screenshots

          Screenshots

          No screenshots available.

          No screenshots available.

          Videos
          video-0

          2 Videos

          video-0

          3 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Zendesk Sell and Customer.guru offer a Free Trial.

          Zendesk Sell is designed for Large Enterprises, Medium Business and Small Business.

          Customer.guru is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for Zendesk Sell Starts at $19/User/Month when yearly whereas for Customer.guru Starts at $50/Month.

          Some top alternatives to Zendesk Sell includes Salesforce Sales Cloud, Pipedrive, Freshsales, Salesflare, Close, Vendasta, Keap, Hubspot Marketing Hub, ClickUp, Zoho CRM, Salesforce, HubSpot CRM, Thryv, Pipeliner CRM, SalesCRM, SimpleCRM, Snapforce CRM and Pipeline CRM.

          Some top alternatives to Customer.guru includes Zonka Feedback, FeedbackLink, Promoter Ninja, GrowthScore, SoluCX, Thermostat, UserSpeaks, HockeyStack Surveys, SatisMeter and SmileBack.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].