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Compare Vorex vs Kaseya BMS vs Thryv vs Salesforce Sales Cloud

Vorex - Service Desk Software
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Overview

Description

Vorex Service Desk Software is a software for IT companies to maintain customer satisfaction. Vorex has a strong feature to handle multiple users monitoring in real-time during the service, ... Read More

Kaseya BMS is a sophisticated yet user-friendly software that makes business growth a hassle-free experience. With its assistance, businesses can manage, create, and efficiently deal with ... Read More

Entry Level Pricing
  • Not Available
  • Not Available
Free Trial Availability
  • No free trial
  • No free trial
Spotsaas Score

Not Available

8.4/10

User Ratings

3.8

(47)

3.8

(45)
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Software Demo

Demo

Features

Total Features

0 Features

5 Features

Unique Features

No features

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    Pricing

    Pricing Option
        Starting From
        • Not Available
        • Not Available
        Pricing Plans
        • Not Available
        • Not Available

        Other Details

        Organization Types supported
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        16

        Very Good

        4

        Good

        0

        Poor

        0

        Terible

        0

        Excellent

        31

        Very Good

        7

        Good

        4

        Poor

        1

        Terible

        10

        Expert's Review generated by AI

        Kaseya Vorex Service Desk has garnered significant positive feedback over the past 12 months, with users particularly highlighting its easy organization, user-friendly ticket submission process, ...Read more

        Kaseya BMS stands out as a versatile and reasonably priced tool for businesses, particularly managed service providers (MSPs), seeking a reliable ticketing, CRM, and remote monitoring solution. ...Read more

        Pros and Cons
        • Streamlined organization for helpdesk tasks, making ticket submission and categorization easy.

        • Guided interface that ensures user satisfaction and smooth system operation.

        • Instant access to workflow software management for tracking project progress and time spent.

        • Comprehensive suite for management, accounting, and estimating, providing an all-in-one solution.

        • Newcomers may find the abundance of features and customizations overwhelming without adequate support.

        • Limited selection of apps and connectors in the Marketplace may restrict access to advanced functionalities.

        • Excellent ticketing system that simplifies workflow automation, enhances response times, and improves overall organization.

        • Integration with other tools (e.g., Xero, accounting software, and Kaseya VSA) enables seamless data flow and extended functionality.

        • Highly customizable reporting system allows users to extract detailed metrics for internal use or client reporting effortlessly.

        • User-friendly and intuitive interface, making it easy for both technicians and end-users to operate and manage.

        • Customer support is widely criticized for being unresponsive or ineffective in addressing billing issues and contract disputes.

        • Billing practices, such as auto-renewals, double billing, and difficulty in canceling subscriptions, are frequently mentioned as problematic.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        Customers

        Customers

        No Customers information available.

        Baroan

        Baroan

        Vivonet

        Vivonet

        Method Group

        Method Group

        Media and Screenshots

        Screenshots

        No screenshots available.

        Kaseya BMS screenshot

        4 Screenshots

        Videos
        video-0

        4 Videos

        video-0

        1 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Neither Vorex nor Kaseya BMS offers a free trial.

        Vorex is designed for Large Enterprises, Medium Business and Small Business.

        Kaseya BMS is designed for Large Enterprises, Medium Business and Small Business.

        Pricing details for both Vorex and Kaseya BMS are unavailable at this time. Contact the respective providers for more information.

        Some top alternatives to Vorex includes Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, Micro Focus Service Manager, HelpDesk, ReadyDesk, Sitehelpdesk, Kaseya BMS and BoldDesk.

        Some top alternatives to Kaseya BMS includes Thryv, Salesforce Sales Cloud, monday sales CRM by monday.com, Pipedrive, Zoho CRM, Vendasta, KarmaCRM, Claritysoft, RealtimeCRM, SalesCRM, SimpleCRM, Sage CRM, Wice CRM, CRMdesk, Crank CRM and Checkeden.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].