Kaseya BMS Reviews in February 2025: User Ratings, Pros & Cons

Dreadful experience

Without any agreement in place, Kaseya silently moved our organisation from a 1 year renewal to 2 years, forcing us in to an additional year that was never agreed. Despite disputing this successfully, we are now being billed for the second year regardless and Kaseya are ignoring all communication from us and instead just sending automated collection emails. Absolutely shocking and without a doubt the worst company we have ever dealt with.

Good luck getting them to hold up any promises.

We signed a conditional contract based on features that "were in the pipeline". A year after those features were supposed to be released, we're just finding out that they were NEVER on the pipeline (SharePoint permissions auditing). Long story short, they refused to move my start date, so I've never used the tool or had an onboarding session but they're taking me to collections because of unpaid bills since I wouldn't agree to sign a new contract to move the start date after they added a ...

I ignored the bad reviews here and went…

I ignored the bad reviews here and went ahead. Probably the strangest sales process I have ever experienced. When trying to find out more information on the products they could offer us they accused us of wasting their time. We apologized and ended the call as did not want to "waste more of their time". They then tried to desperately organize more calls with us...? Finally, their salespeople started blaming each other in front of us on the call! All very odd and points probably to a toxic ...

Absolute worst customer support I’ve…

Absolute worst customer support I’ve ever encountered. They will only reply to easy questions but in the meantime go around your back to try to steal customers from resellers, won’t change invoices wrongly created and then go and suspend accounts.

"Kaseya BMS"

What do you like best about Kaseya BMS? Kaseya BMS is simple to use for a starting MSP What do you dislike about Kaseya BMS?

DO NOT USE THIS COMPANY

Do not use this company, will not help sme’s only interested in money and contracts. Look for alternatives reviews say it all!

"Ticketing and invoicing"

What do you like best about Kaseya BMS? The ability to create tickets, manage billable time and pass invoicing details directly through to xero What do you dislike about Kaseya BMS?

"Ticketing and invoicing"

What do you like best about Kaseya BMS? The ability to create tickets, manage billable time and pass invoicing details directly through to xero What do you dislike about Kaseya BMS?

Do not use!

Do not use! We cancelled our subscription 3 years ago and continue to be billed. Its terrible. Its been confirmed the contract was cancelled and yet they continue to harass us with invoices. No one replies. No idea where to escalate as the website is useless. The collections person Curtis ignores all emails. Update: 20.12.2023 - Actually had two people confirm cancellation of the contract was completed in 2020 and the collections team continue to harass us for payment. Avoid them like the ...

Their Right hand does not know what…

Their Right hand does not know what their Left hand is doing. They are double billing, one under Kaseya and one under Datto. I have asked them to fix the double charge for nearly 6 months. I have contracts signed with them at a much lower price but their billing department only know one price. I upgraded a backup device and after the migration they are now charging me for two devices, and they will open a ticket to fix the issue, but someone just closes the ticket. I would recommend ...