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Compare Vision Helpdesk vs Zendesk Support vs Zoho Desk vs Tidio Helpdesk

Overview

Description

The Vision Helpdesk is a simple yet powerful customer service solution. The Vision Helpdesk is easy to set up and use. It is a complete help desk software package, including statuses, ... Read More

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More

Entry Level Pricing
  • Starts from $12 , Billed Yearly
  • Starts from $19 , yearly
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.4/10

9.2/10

User Ratings
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Software Demo

Demo

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Features

Total Features

16 Features

29 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $12 , Billed Yearly
          • $19 , yearly
          Pricing Plans
          • Starter Help Desk

            • $8 per Agent per Month billed Yearly

            • $10 per Agent per Month billed Monthly

            • $200 per Agent

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          • Pro Help Desk

            • Location : USA / UK / EU / IN

            • Free support and software updates

            • $16 per Agent per Month billed Yearly

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          • Satellite Help Desk

            • Location : USA / UK / EU / IN

            • Free support and software updates

            • $20 per Agent per Month billed Yearly

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          • Browse all pricing plans
          • Support Team

            $25

            /user/month

            • Ticketing system

            • Email

            • Contact form and Web Widget

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          • Suite Team

            $69

            /user/month

            • Support Team; plus

            • AI agents

            • Customer and internal knowledge base

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          • Suite Professional

            $149

            /user/month

            • Suite Team plus

            • Live and custom analytics

            • Skills-based routing

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          • Browse all pricing plans

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          92

          Very Good

          10

          Good

          0

          Poor

          1

          Terible

          0

          Excellent

          1493

          Very Good

          214

          Good

          31

          Poor

          7

          Terible

          12

          Expert's Review generated by AI

          No Expert ai Review available for the product

          Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more

          Pros and Cons

          No pros or cons available for the product

          • It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.

          • By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.

          • The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.

          • Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.

          • While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Customers

          Customers
          StratospherIQ

          StratospherIQ

          Quickheal

          Quickheal

          ecophos

          ecophos

          Uber

          Uber

          Siemens

          Siemens

          Shopify

          Shopify

          Media and Screenshots

          Screenshots
          Incidents screenshot

          2 Screenshots

          Zendesk

          5 Screenshots

          Videos
          video-0

          2 Videos

          video-0

          2 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Vision Helpdesk and Zendesk Support offer a Free Trial.

          Vision Helpdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for Vision Helpdesk Starts at $12/User/Month when Billed Yearly whereas for Zendesk Support Starts at $19/user/month when yearly.

          Some top alternatives to Vision Helpdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, Kayako, Deskero, Teamwork Desk, LiveAgent, HelpDesk, SysAid, osTicket, Jitbit Helpdesk, eStreamDesk, BoldDesk and Scopedesk.

          Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].