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Compare Tikit vs Zoho Desk vs Zendesk Support vs Tidio Helpdesk

Overview

Description

Tikit is the perfect tool for Teams and employees to enjoy a seamless support experience. Built to reduce ticket capacity, quickly respond to customer enquiries and automate workflows. With ... Read More

Zoho Desk is a robust help desk software that offers a free plan with essential features, making it a cost-effective solution for businesses of all sizes. It allows organizations to manage ... Read More

Entry Level Pricing
  • Starts from $90 , Billed Yearly
  • Starts from $7 , yearly
Free Trial Availability
  • Free Trial available
Spotsaas Score

Not Available

9.7/10

User Ratings
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Software Demo

Demo

View demo

View demo

Features

Total Features

0 Features

27 Features

Unique Features

No features

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    Pricing

    Pricing Option
        Starting From
        • $90 , Billed Yearly
        • $7 , yearly
        Pricing Plans
        • Microsoft Teams Ticketing

          • Unlimited Users & Agents

          • Ticket Creation from Teams Chat

          • Ticket Creation from Email

          Show more +

        • Microsoft 365 Service Desk

          • Everything in Teams Ticketing Plus,

          • Advanced Automations

          • Full API Access

          Show more +

        • Express

          $9

          /user/month

          • Small business essentials:

          • Email

          • Social media

          Show more +

        • Standard

          $20

          /user/month

          • Everything in Express +

          • Live chat (Business Messaging)

          • Instant messaging

          Show more +

        • Professional

          $35

          /user/month

          • Everything in Standard +

          • Telephony

          • Blueprints

          Show more +

        • Browse all pricing plans

        Other Details

        Organization Types supported
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Installed - Windows
        • Mobile - Windows
        • Mobile - BlackBerry
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Installed - Windows
        • Mobile - Windows
        • Mobile - BlackBerry
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
        Get Quote

        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        0

        Very Good

        0

        Good

        1

        Poor

        0

        Terible

        0

        Excellent

        2628

        Very Good

        1272

        Good

        213

        Poor

        15

        Terible

        19

        Expert's Review generated by AI

        No Expert ai Review available for the product

        Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ...Read more

        Pros and Cons
        • Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.

        • Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.

        • Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.

        • Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.

        • Although mobile support is available, certain functionalities may be more limited compared to the desktop version.

        • Configuring advanced features and integrations may require time and technical knowledge.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        Customers

        Customers

        No Customers information available.

        NHS

        NHS

        Rogers

        Rogers

        ESSILOR

        ESSILOR

        Media and Screenshots

        Screenshots
        Team Chat

        9 Screenshots

        Zoho Desk

        4 Screenshots

        Videos
        video-0

        4 Videos

        video-0

        4 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both Tikit and Zoho Desk offer a Free Trial.

        Tikit is designed for Large Enterprises, Medium Business and Small Business.

        Zoho Desk is designed for Large Enterprises, Medium Business and Small Business.

        Pricing for Tikit Starts at $90/Month when Billed Yearly whereas for Zoho Desk Starts at $7/user/month when yearly.

        Some top alternatives to Tikit includes Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Zoho Desk, Teamwork Desk, SeamlessDesk, HelpDesk, AzureDesk, Desk365, BoldDesk, TechExcel ServiceWise and Scopedesk.

        Some top alternatives to Zoho Desk includes Zendesk Support, Tidio Helpdesk, ManageEngine ServiceDesk Plus, Jira Service Desk, HelpDesk, SysAid, Desky, ReadyDesk, Sitehelpdesk, Trakdesk, HESK and BoldDesk.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].