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Compare Splunk On-Call vs Opsgenie vs Freshservice

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Opsgenie - Incident Management Software
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Overview

Description

Splunk on-call has been designed from the ground up to help teams quickly resolve incidents, proactively monitor the complex world of business applications, and predict service issues ... Read More

Opsgenie is a SaaS-based incident management software. It combines notification and collaboration tools with intelligent alerting capabilities in an easy-to-use web interface. Opsgenie's ... Read More

Entry Level Pricing
  • Starts from $5 , Billed Yearly
  • Starts from $9 , Billed Yearly
Free Trial Availability
Spotsaas Score

8.0/10

9.0/10

User Ratings

4.6

(90)
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Software Demo

Demo

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Features

Total Features

7 Features

6 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $5 , Billed Yearly
          • $9 , Billed Yearly
          Pricing Pans
          • Starter

            • Users: Up to 10

            • 100+ Out-of-the-Box Integrations

            • Advanced Splunk Integrations

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          • Growth

            • Includes features of the Starter plan, plus

            • Users: Unlimited

            • Unlimited Email and Push Notifications

          • Enterprise

            • Includes features of Growth plan, plus

            • ITSM Integrations (ServiceNow, JIRA)

            • Similar Incidents

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          • Free

            • Up to 5 users

            • Number of Alerts: Unlimited

            • E-mail Notifications: Unlimited

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          • Essentials

            • Includes Free Plan features, plus

            • SMS/Voice Notifications (US & Canada): # of users x100

            • SMS/Voice Notifications (International): # of users x25

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          • Standard

            • Includes Essentials Plan features, plus

            • SMS/Voice Notifications (US & Canada): Unlimited

            • SMS/Voice Notifications (International): Unlimited

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          • Browse all pricing plans
          Pricing Pagesplunk-on-call pricingopsgenie pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - iOS
          • Mobile - Android
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - iOS
          • Mobile - Android
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          36

          Very Good

          12

          Good

          0

          Poor

          0

          Terible

          1

          Excellent

          99

          Very Good

          22

          Good

          1

          Poor

          1

          Terible

          0

          Expert's Review generated by AI

          VictorOps is a powerful and reliable incident management tool that has garnered positive feedback from users over the past 12 months. Users appreciate its flexibility and configurability, which ...Read more

          Opsgenie has garnered significant positive feedback in the past 12 months, highlighting its key strengths in incident management and on-call scheduling. Users appreciate its ease of use, ...Read more

          Pros and Cons
          • Enhanced incident management process with flexibility and configurability.

          • Quick alerting and incident review mechanism empowering DevOps and support teams.

          • Mobile application integration for responding anywhere.

          • Accurate alerts, timely responses, and customizable alert setups.

          • Team and shift configuration for effective resource management.

          • Intimidating richness of features and customizations, may be complex for newcomers without support.

          • Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.

          • Sparse web portal interface.

          • Automates incident processes, ensuring alerts are managed and assigned correctly without manual intervention.

          • Efficient monitoring and management of production and development servers, with customizable templates and alert notifications.

          • Easy setup for on-call rotations and notifications via various channels like SMS, call, and email.

          • Provides integrations with various platforms, allowing for custom notification strategies and alarm analysis.

          • Enables effective incident management across multiple services and infrastructure, facilitating alarm setup and escalation.

          • Potential complexity for newcomers due to the richness of features and customization options, may require proper support for effective utilization.

          • Limited availability in the Marketplace for advanced apps and connectors, restricting the scope for additional functionalities.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers

          No Customers information available.

          Looker

          Looker

          Media and Screenshots

          Screenshots

          No screenshots available.

          Announcement

          4 Screenshots

          Videos
          video-0

          1 Videos

          video-0

          4 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Splunk On-Call and Opsgenie offer a Free Trial.

          Splunk On-Call is designed for Large Enterprises, Medium Business and Small Business.

          Opsgenie is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for Splunk On-Call Starts at $5/User/Month when Billed Yearly whereas for Opsgenie Starts at $9/User/Month when Billed Yearly.

          Some top alternatives to Splunk On-Call includes Freshservice, PagerDuty, Opsgenie, VictorOps, AlertOps, Spike.sh, opsmanager, Zenduty, StatusCast Incident Management and PagerTree.

          Some top alternatives to Opsgenie includes Freshservice, Jira Service Desk, PagerDuty, VictorOps, Amixr, AlertOps, Splunk On-Call, Spike.sh, Mission Manager, StatusCast Incident Management and PagerTree.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].