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Compare ReadyDesk vs HR365 Helpdesk

ReadyDesk - Help Desk Software
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Overview

Description

ReadyDesk is a help desk and support ticket tracking application, featuring customer support tools such as knowledge base, FAQs and other items that can be used to improve customer service. ... Read More

HR365 Helpdesk is an effective, user-friendly task tracking system designed for SharePoint. Offering a range of features that promote seamless reporting, self service, and full ... Read More

Entry Level Pricing
  • Starts from $9
  • Starts from $49
Free Trial Availability
  • No free trial
Spotsaas Score

8.3/10

Not Available

User Ratings

1.8

(2)

2.2

(2)
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Features

Total Features

12 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $9
        • $49
        Pricing Plans
        • Not Available
        • Not Available

        Other Details

        Organization Types supported
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        0

        Very Good

        1

        Good

        2

        Poor

        0

        Terible

        1

        Excellent

        20

        Very Good

        0

        Good

        0

        Poor

        0

        Terible

        0

        Expert's Review generated by AI

        No Expert ai Review available for the product

        Helpdesk 365 has garnered high praise in the past 12 months, and it's not surprising given its impressive array of features. Users appreciate its versatility, with multiple roles catering to all ...Read more

        Pros and Cons
        • Provides multiple roles such as agent, supervisor, and users, accommodating different levels of employees to request help easily.

        • Advanced ticketing system that distributes tickets based on teams' expertise, making support across various departments seamless.

        • Simplifies communication through focused ticketing and email features, enhancing customer support.

        • User-friendly interface and ease of raising tickets with timely resolutions, leading to widespread adoption by organizations.

        • Newcomers may find the richness of features and customizations overwhelming without adequate support.

        • Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        Customers

        Customers

        No Customers information available.

        KPMG

        KPMG

        Apollo Bank

        Apollo Bank

        SIEMENS

        SIEMENS

        Media and Screenshots

        Screenshots

        No screenshots available.

        Helpdesk Focus

        5 Screenshots

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        HR365 Helpdesk offers Free Trial, but ReadyDesk does not.

        ReadyDesk is designed for Large Enterprises, Medium Business and Small Business.

        HR365 Helpdesk is designed for Large Enterprises, Medium Business and Small Business.

        Pricing for ReadyDesk Starts at $9/Month whereas for HR365 Helpdesk Starts at $49/Month.

        Some top alternatives to ReadyDesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, Teamwork Desk, ProProfs Help Desk, Support Hub, HelpDesk, SysAid, Jitbit Helpdesk, Desky, Sitehelpdesk, LabiDesk, HESK and Help Desk Premier.

        Some top alternatives to HR365 Helpdesk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Teamwork Desk, HelpDesk, ReadyDesk, Sitehelpdesk, Spiceworks Help Desk, Help Desk Premier, DeskXpand, TechExcel ServiceWise and Scopedesk.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].