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Compare OTRS vs Jira Service Desk vs Freshservice vs ManageEngine ServiceDesk Plus

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

OTRS - Help Desk Software

OTRS

(1)
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Jira Service Desk - Service Desk Software

Jira Service Desk

(269)
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Overview
Affiliate Disclosure

Description

OTRS is a help desk software that simplifies the whole help desk procedure and transforms it into a convenient and efficient process. It enables users to create various types of tickets or ... Read More

Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $10
Free Trial Availability
  • No free trial
Spotsaas Score

8.7/10

Not Available

User Ratings

2.5

(93)

4.1

(1068)
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Software Demo

Demo

View demo

View demo

Features

Total Features

14 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • Not Available
        • $10
        Pricing Pans
        • Not Available
        • Not Available
        Pricing Pageotrs pricingjira-service-desk pricing
        View detailed pricing
        View detailed pricing

        Other Details

        Organization Types supported
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
        Get Quote
        Get Quote

        User Reviews

        User Ratings

        2.5

        (based on 93 reviews)

        4.1

        (based on 1068 reviews)
        Rating Distribution

        Excellent

        0

        Very Good

        0

        Good

        0

        Poor

        0

        Terible

        1

        Excellent

        133

        Very Good

        109

        Good

        21

        Poor

        5

        Terible

        1

        Expert's Review generated by AI

        No Expert ai Review available for the product

        No Expert ai Review available for the product

        Pros and Cons
        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        Read reviews
        Read reviews

        Integrations

        Integration with other apps
        Jira
        Jira

        4.4

        (17380 reviews)
        Jira
        Jira

        4.4

        (17380 reviews)
        Trello
        Trello

        4.3

        (34350 reviews)
        Confluence
        Confluence

        4.1

        (7140 reviews)

        Customers

        Customers
        bemol

        bemol

        Polk County

        Polk County

        Salvagnini

        Salvagnini

        Domino's

        Domino's

        Airbnb

        Airbnb

        Square

        Square

        Media and Screenshots

        Screenshots
        Dashboard screenshot

        1 Screenshots

        Jira Service Desk screenshot

        5 Screenshots

        Videos
        video-0

        2 Videos

        video-0

        1 Videos

        Alternatives

        Alternatives
        Zoho Desk - Help Desk Software
        Zoho Desk

        4.4

        Zendesk Support - Help Desk Software
        Zendesk Support

        4.3

        ManageEngine ServiceDesk Plus - Service Desk Software
        ManageEngine ServiceDesk Plus

        4.2

        Freshservice - Service Desk Software
        Freshservice

        4.4

        ManageEngine ServiceDesk Plus - Service Desk Software
        ManageEngine ServiceDesk Plus

        4.2

        SolarWinds Service Desk - Service Desk Software
        SolarWinds Service Desk

        4.4

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Jira Service Desk offers Free Trial, but OTRS does not.

        OTRS is designed for Large Enterprises, Medium Business and Small Business.

        Jira Service Desk is designed for Large Enterprises, Medium Business and Small Business.

        The starting price of Jira Service Desk begins at $10One-Time Payment, while pricing details for OTRS are unavailable.

        Some top alternatives to OTRS includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice, Jira Service Desk, Freshdesk, HelpDesk, SysAid, osTicket, Jitbit Helpdesk, ReadyDesk, HelpdeskEddy, HESK, BoldDesk and ServiceNow Customer Service Management.

        Some top alternatives to Jira Service Desk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Mint Service Desk, Symantec ServiceDesk, Freshdesk, HelpDesk, ReadyDesk, Milldesk, HESK, Scopedesk and GLPI.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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        9931 Corporate Campus Dr
        Louisville, Kentucky 40223, USA

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        9931 Corporate Campus Dr
        Louisville, Kentucky 40223, USA