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Opsgenie - Incident Management Software
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Overview

Description

Opsgenie is a SaaS-based incident management software. It combines notification and collaboration tools with intelligent alerting capabilities in an easy-to-use web interface. Opsgenie's ... Read More

PagerDuty is incident management software designed to handle the challenges of managing today's modern applications and their teams. From simple alerts to sophisticated 24/7 ... Read More

Entry Level Pricing
  • Starts from $9 , Billed Yearly
  • Starts from $10
Free Trial Availability
Spotsaas Score

9.0/10

9.8/10

User Ratings
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Software Demo

Demo

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Features

Total Features

6 Features

6 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $9 , Billed Yearly
          • $10
          Pricing Pans
          • Free

            • Up to 5 users

            • Number of Alerts: Unlimited

            • E-mail Notifications: Unlimited

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          • Essentials

            • Includes Free Plan features, plus

            • SMS/Voice Notifications (US & Canada): # of users x100

            • SMS/Voice Notifications (International): # of users x25

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          • Standard

            • Includes Essentials Plan features, plus

            • SMS/Voice Notifications (US & Canada): Unlimited

            • SMS/Voice Notifications (International): Unlimited

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          • Browse all pricing plans
          • Starter

            • Unlimited domestic phone / SMS notifications

            • Unlimited API calls

            • No maintenance windows ever

          • Team

            • Includes Starter Plan features, plus

            • Unlimited global phone / SMS notifications

            • 350+ out of the box integrations

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          • Business

            • Includes Team Plan features, plus

            • SSO and advanced permissions

            • Advanced ITSM Integrations

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          • Browse all pricing plans
          Pricing Pageopsgenie pricingpagerduty pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - iOS
          • Mobile - Android
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - iOS
          • Mobile - Android
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          99

          Very Good

          22

          Good

          1

          Poor

          1

          Terible

          0

          Excellent

          203

          Very Good

          54

          Good

          1

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          Opsgenie has garnered significant positive feedback in the past 12 months, highlighting its key strengths in incident management and on-call scheduling. Users appreciate its ease of use, ...Read more

          PagerDuty has garnered high praise for its exceptional incident management capabilities and user-friendly interface. Users appreciate its real-time alerting system, seamless integration with ...Read more

          Pros and Cons
          • Automates incident processes, ensuring alerts are managed and assigned correctly without manual intervention.

          • Efficient monitoring and management of production and development servers, with customizable templates and alert notifications.

          • Easy setup for on-call rotations and notifications via various channels like SMS, call, and email.

          • Provides integrations with various platforms, allowing for custom notification strategies and alarm analysis.

          • Enables effective incident management across multiple services and infrastructure, facilitating alarm setup and escalation.

          • Potential complexity for newcomers due to the richness of features and customization options, may require proper support for effective utilization.

          • Limited availability in the Marketplace for advanced apps and connectors, restricting the scope for additional functionalities.

          • Efficient real-time alerting system that ensures timely responses and resolution of incidents.

          • User-friendly interface with intuitive design, making it easy to navigate and use.

          • Seamless integration with a variety of applications, enabling better automation and workflow enhancement.

          • Reliable on-call scheduling feature for continuous coverage and quick overrides when needed.

          • Customizable alerting mechanisms based on severity, contributing to focused attention on critical issues.

          • Complexity for new users without proper training or support may result in challenges in utilizing the full range of features efficiently.

          • Limited options in the Marketplace for additional apps and connectors might restrict advanced functionalities and integrations.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          Looker

          Looker

          Vodafone

          Vodafone

          OVO Energy Powers Digital Transformation

          OVO Energy Powers Digital Transformation

          PagerDuty

          PagerDuty

          Media and Screenshots

          Screenshots
          Announcement

          4 Screenshots

          Cut down on noise

          5 Screenshots

          Videos
          video-0

          4 Videos

          video-0

          3 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Opsgenie and PagerDuty offer a Free Trial.

          Opsgenie is designed for Large Enterprises, Medium Business and Small Business.

          PagerDuty is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for Opsgenie Starts at $9/User/Month when Billed Yearly whereas for PagerDuty Starts at $10.

          Some top alternatives to Opsgenie includes Freshservice, Jira Service Desk, PagerDuty, VictorOps, Amixr, AlertOps, Splunk On-Call, Spike.sh, Mission Manager, StatusCast Incident Management and PagerTree.

          Some top alternatives to PagerDuty includes Freshservice, xMatters, Opsgenie, VictorOps, YetiCloud, AlertOps, Splunk On-Call, Splunk Enterprise, ServiceNow Customer Service Management, Zenduty and StatusCast Incident Management.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].