Compare HubSpot CRM vs Freshdesk Messaging (Formerly Freshchat) vs ZoomInfo Chat

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	HubSpot CRM (3140) Get Quote Get Quote	Freshdesk Messaging (Formerly Freshchat) (630) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	HubSpot CRM is our all-in-one sales, marketing, and customer communication software. Built from the ground up with a modern design inspired by our top-rated marketing and sales tools, ... Read More	Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the ... Read More
Entry Level Pricing	Starts from $1,780 , Billed Monthly	Not Available
Free Trial Availability	Get Free Trial	Free Trial available
Spotsaas Score	9.1/10	9.3/10
User Ratings	4.2 (10374)	4.4 (263)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	38 Features	8 Features
Unique Features
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Pricing

Pricing Option
Starting From	$1,780 , Billed Monthly	Not Available
Pricing Plans	Free Tools Get Started Free Marketing tools Free Sales tools Free Service tools Show more + Starter Get Started Marketing Hub Starter Includes 1,000 marketing contacts Sales Hub Starter Includes 2 paid users Show more + Professional Get Started Includes features of Starter plan, plus Marketing Hub Professional Includes 2,000 marketing contacts Show more + Browse all pricing plans	Not Available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.2 (based on 10374 reviews)	4.4 (based on 263 reviews)
Rating Distribution	Excellent 2104 Very Good 679 Good 84 Poor 40 Terible 233	Excellent 329 Very Good 289 Good 3 Poor 3 Terible 6
Expert's Review generated by AI	HubSpot offers a feature-rich platform that caters extensively to businesses looking to streamline their marketing, sales, and customer management processes. Its intuitive user interface, ...Read more	Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the ...Read more
Pros and Cons	Free plan available for small businesses, offering essential CRM functionality and a good starting point for startups. Comprehensive integration with tools like Google Suite and seamless APIs, improving productivity and tracking. Intuitive and user-friendly interface for contact and task management, even for individuals with limited technical knowledge. Excellent customer service for troubleshooting, providing quick responses and assistance for most queries. Effective marketing features like Google Ads integration, SEO tools, and custom objects to enhance inbound marketing and sales pipelines. Expensive pricing structure with hidden costs for essential add-ons, making it a tough choice for small businesses. Lack of flexibility in contracts, with annual commitments and limited trial periods causing dissatisfaction. Poor accessibility for individuals with disabilities, leading to exclusion of certain user groups.	Easy to use interface, allowing for convenient access and navigation, even for non-technical users. Integrated with CRM for seamless customer interactions and relationship management. Combines live chat functionality with AI bot support and self-service solutions for scalable support. Supports omnichannel communication and real-time assistance for enhanced customer experience. Simple design and color schemes, making it visually appealing and easy to search for information. Limited Marketplace options for additional apps and connectors, potentially limiting advanced functionality expansion. Richness of features and customizations might be complex for new users without adequate support or guidance.
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Xero 4.2 (5582 reviews) Freshbooks 4 (4589 reviews) Hubspot Marketing Hub 4.5 (21142 reviews)	Stripe Payments 4.5 (2947 reviews) Upscope TeamViewer 3.9 (12204 reviews)

Customers

Customers	Classpass Handled Avison Young	No Customers information available.

Media and Screenshots

Screenshots	13 Screenshots	5 Screenshots
Videos	2 Videos	2 Videos

Alternatives

Alternatives	Thryv 4.2 Salesforce Sales Cloud 4.4 HighLevel	ZoomInfo Chat ClickDesk 4 LiveAgent 4.7

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both HubSpot CRM and Freshdesk Messaging (Formerly Freshchat) offer a Free Trial.

HubSpot CRM is designed for Individuals, Freelancers, Large Enterprises, Medium Business and Small Business.

Freshdesk Messaging (Formerly Freshchat) is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

The starting price of HubSpot CRM begins at $1,780 when Billed Monthly, while pricing details for Freshdesk Messaging (Formerly Freshchat) are unavailable.

Some top alternatives to HubSpot CRM includes Thryv, Salesforce Sales Cloud, HighLevel, monday sales CRM by monday.com, Capsule, Pipedrive, Zoho CRM, Vendasta, Hubspot Marketing Hub, ClickUp, Freshsales, Salesforce, CompanyHub CRM, Onpipeline, Nutshell, Keap, SalesCRM, FreeCRM and Pipeline CRM.

Some top alternatives to Freshdesk Messaging (Formerly Freshchat) includes ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Tidio Chat, DeskMoz, Zendesk Chat, Intercom, Comm100 Live Chat, Smartchat and Tiledesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare HubSpot CRM vs Freshdesk Messaging (Formerly Freshchat) vs ZoomInfo Chat

HubSpot CRM

Freshdesk Messaging (Formerly Freshchat)

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure