Compare Freshsales vs Freshdesk Customer Success (Formely Freshsuccess)

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• Excellent customer support, quick responsiveness, and dedicated onboarding assistance.

• Centralized CRM platform that organizes customer data and interactions, enhancing efficiency.

• Intuitive and user-friendly interface, suitable for users with varying technical expertise.

• Highly customizable features and automation options that streamline workflows.

• Effective sales pipeline management, deal tracking, and task organization for better productivity.

• Occasional system lags, slowdowns, and delays in report generation or real-time data updates.

• Limited features in certain areas, such as web form automation and graphical reports.

• Some complexity for new users due to the richness of features, requiring training and setup.

• Efficient ticketing system, interface, resolution procedures, and analytics enhancing productivity.

• Easy ticket raising and process automation for seamless operations.

• Ability to track product usage and provide comprehensive account information.

• Web-based accessibility for both internal and external users, promoting convenience.

• User-friendly interface suitable for new users and easy understanding.

• Feedback suggests a need for better support to enhance the user experience.

• Some users found limitations in automation features based on specific business needs.