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Compare Centreon vs SolarWinds Service Desk vs Freshservice

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

Centreon - Service Desk Software

Centreon

(52)
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SolarWinds Service Desk - Service Desk Software

SolarWinds Service Desk

(166)
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Overview
Affiliate Disclosure

Description

Centreon is a comprehensive, proactive monitoring solution with powerful insights into complexities of IT structures, both local and in the cloud. This system helps companies make business ... Read More

SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $19
Free Trial Availability
User Ratings

4.8

(105)

4.4

(1874)
Get Quote
Get Quote

Software Demo

Demo

View demo

View demo

Pricing

Pricing Option
      Starting From
      • Not Available
      • $19
      Pricing Plans
      • Not Available
      • Not Available
      View detailed pricing
      View detailed pricing

      Other Details

      Organization Types supported
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      Platforms Supported
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Available
      • Available
      Get Quote
      Get Quote

      User Reviews

      User Ratings

      4.8

      (based on 105 reviews)

      4.4

      (based on 1874 reviews)
      Rating Distribution

      Excellent

      50

      Very Good

      1

      Good

      1

      Poor

      0

      Terible

      0

      Excellent

      97

      Very Good

      61

      Good

      6

      Poor

      1

      Terible

      1

      Expert's Review generated by AI

      Centreon has emerged as a reliable and efficient network monitoring tool, catering to the evolving needs of IT and network industries. Users appreciate its ability to accurately monitor devices ...Read more

      No Expert ai Review available for the product

      Pros and Cons

      • Accurately monitors devices for up and down statuses, with a remarkable alert system through GUI and email notifications.

      • Extensive coverage of infrastructure-related issues, including new technologies like AIOps, with excellent support services.

      • Offers the possibility to monitor network services from different angles, making changes easily on a single dashboard.

      • Widely used and preferred in IT and network industries for monitoring network devices, providing real-time up and down status.

      • Easy to use for proactive monitoring of network devices like routers, switches, and servers, with live uptime visibility.

      • The tool may have a steep learning curve for beginners due to the complexity of its features and customizations, necessitating proper support.

      • Limited selection in the Marketplace for additional apps and connectors, restricting the availability of advanced functionalities and integrations.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Read reviews
      Read reviews

      Integrations

      Integration with other apps
      OTRS
      OTRS

      2.5

      (93 reviews)
      PagerDuty
      PagerDuty

      4.5

      (1748 reviews)
      Slack
      Slack

      4.5

      (35011 reviews)
      Jira
      Jira

      4.4

      (17380 reviews)
      TeamViewer
      TeamViewer

      3.9

      (12204 reviews)
      Dameware Mini Remote Control
      Dameware Mini Remote Control

      4.6

      (25 reviews)

      Customers

      Customers
      Accor Hotels

      Accor Hotels

      Airbus

      Airbus

      Total

      Total

      No Customers information available.

      Media and Screenshots

      Screenshots
      centreon

      5 Screenshots

      All Networked Devices

      6 Screenshots

      Videos
      video-0

      1 Videos

      video-0

      1 Videos

      Alternatives

      Alternatives
      Freshservice - Service Desk Software
      Freshservice

      4.4

      ManageEngine ServiceDesk Plus - Service Desk Software
      ManageEngine ServiceDesk Plus

      4.2

      SolarWinds Service Desk - Service Desk Software
      SolarWinds Service Desk

      4.4

      Freshservice - Service Desk Software
      Freshservice

      4.4

      ManageEngine ServiceDesk Plus - Service Desk Software
      ManageEngine ServiceDesk Plus

      4.2

      Ivanti Service Manager - Service Desk Software
      Ivanti Service Manager

      3.8

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Yes, both Centreon and SolarWinds Service Desk offer a Free Trial.

      Centreon is designed for Large Enterprises, Medium Business and Small Business.

      SolarWinds Service Desk is designed for Large Enterprises, Medium Business and Small Business.

      The starting price of SolarWinds Service Desk begins at $19/User/Month, while pricing details for Centreon are unavailable.

      Some top alternatives to Centreon includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Halo Service Desk, InvGate Service Desk, IBM Control Desk, Micro Focus Service Manager, TOPdesk, Scopedesk and Checkmk.

      Some top alternatives to SolarWinds Service Desk includes Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, HelpDesk, SysAid, Sitehelpdesk, HESK and TechExcel ServiceWise.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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      9931 Corporate Campus Dr
      Louisville, Kentucky 40223, USA

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      9931 Corporate Campus Dr
      Louisville, Kentucky 40223, USA