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Compare Bright Pattern vs XCALLY vs Nextiva

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

Bright Pattern - Call Center Software

Bright Pattern

(95)
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XCALLY - Call Center Software

XCALLY

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Overview
Affiliate Disclosure

Description

The Bright Pattern call center software solution offers a simple, easy-to-use interface that provides you with the functionality needed to handle all of your day to day business needs. ... Read More

Xcally call center software connects your agents and your business more efficiently and effectively. With custom customer context, advanced metrics, and a simple-to-use interface, Xcally ... Read More

Entry Level Pricing
  • Not Available
  • Not Available
Free Trial Availability
  • No free trial
  • No free trial
Spotsaas Score

9.2/10

8.7/10

User Ratings

4.5

(79)
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Software Demo

Demo

View demo

View demo

Features

Total Features

10 Features

9 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • Not Available
          • Not Available
          Pricing Pans
          • Not Available
          • Not Available
          Pricing Pagebright-pattern pricingxcally pricing
          View detailed pricing
          View detailed pricing

          Other Details

          Organization Types supported
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          Get Quote

          User Reviews

          User Ratings

          4.5

          (based on 79 reviews)

          No Reviews

          No reviews available for the product

          Rating Distribution

          Excellent

          80

          Very Good

          8

          Good

          6

          Poor

          1

          Terible

          0

          No Reviews

          No reviews available for the product

          Expert's Review generated by AI

          Bright Pattern stands out as a powerful omnichannel platform solution, praised for its user-friendly interface and seamless setup process. Customers appreciate the excellent support provided, ...Read more

          No Expert ai Review available for the product

          Pros and Cons

          • User-friendly program with easy setup and quick issue resolution by the support team.

          • Excellent support during and post-implementation, with a high level of investment and attention to detail.

          • Fantastic call center telephony system with a variety of options for managing customer contacts.

          • Great automation potential in voice and chat scenarios, offering high flexibility and control.

          • Thorough and easy configuration and implementation process with regular follow-ups for maximizing platform usage.

          • Limited integrations and customizations, making it complex for newcomers without adequate support.

          • Limited selection in the Marketplace for additional apps and connectors, hindering access to advanced functionalities.

          • Some users find the rich features and capabilities of the platform intimidating initially.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Read reviews
          Read reviews

          Integrations

          Integration with other apps
          PaySimple
          PaySimple

          4.1

          (684 reviews)
          Salesforce
          Salesforce

          4.3

          (31400 reviews)
          Zapier
          Zapier

          4.3

          (3331 reviews)
          Zoho CRM
          Zoho CRM

          4.1

          (8849 reviews)
          Freshsales
          Freshsales

          4.6

          (1395 reviews)
          Salesforce
          Salesforce

          4.3

          (31400 reviews)

          Customers

          Customers
          Hitachi

          Hitachi

          Canary

          Canary

          melco

          melco

          No Customers information available.

          Media and Screenshots

          Screenshots
          Agent Desktop

          1 Screenshots

          Agent Interactions List

          5 Screenshots

          Videos
          video-0

          3 Videos

          video-0

          1 Videos

          Alternatives

          Alternatives
          Nextiva - Call Center Software
          Nextiva

          4.4

          FIVE CRM - CRM Software
          FIVE CRM
          XCALLY - Call Center Software
          XCALLY
          Nextiva - Call Center Software
          Nextiva

          4.4

          Novanet Cloud Contact Center - Call Center Software
          Novanet Cloud Contact Center
          Calabrio One - Call Center Software
          Calabrio One

          4.2

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Neither Bright Pattern nor XCALLY offers a free trial.

          Bright Pattern is designed for Large Enterprises, Medium Business and Small Business.

          XCALLY is designed for Large Enterprises, Medium Business and Small Business.

          Pricing details for both Bright Pattern and XCALLY are unavailable at this time. Contact the respective providers for more information.

          Some top alternatives to Bright Pattern includes Nextiva, FIVE CRM, XCALLY, HoduCC, Call Center Studio, Truly, Genesys PureEngage, Vonage Contact Center, Genesys PureConnect, RingCentral Contact Center and Whelp.

          Some top alternatives to XCALLY includes Nextiva, Novanet Cloud Contact Center, Calabrio One, uContact, HoduCC, Call Center Studio, TelebuHub, Aircall, RingCentral Contact Center, Focus Contact Center and Whelp.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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          9931 Corporate Campus Dr
          Louisville, Kentucky 40223, USA

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          9931 Corporate Campus Dr
          Louisville, Kentucky 40223, USA