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Compare Asana vs Zendesk Support vs Zoho Desk vs Tidio Helpdesk

Overview

Description

Asana is built for the way you work. It gives teams a single place to track work across projects and organize the full stream of activities—from brainstorming new ideas, to moving tasks ... Read More

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More

Entry Level Pricing
  • Starts from $6.92 , monthly
  • Starts from $19 , yearly
Free Trial Availability
Spotsaas Score

9.7/10

9.2/10

User Ratings
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Software Demo

Demo

Features

Total Features

18 Features

29 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $6.92 , monthly
          • $19 , yearly
          Pricing Plans
          • Personal

            Free

            • Collaborate with up to 10 teammates

            • Unlimited tasks

            • Unlimited projects

            Show more +

          • Starter

            $8.5

            /user/month

            • Everything in Personal plus -

            • Collaborate with up to 500 teammates

            • Timeline view

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          • Support Team

            $25

            /user/month

            • Ticketing system

            • Email

            • Contact form and Web Widget

            Show more +

          • Suite Team

            $69

            /user/month

            • Support Team; plus

            • AI agents

            • Customer and internal knowledge base

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          • Suite Professional

            $149

            /user/month

            • Suite Team plus

            • Live and custom analytics

            • Skills-based routing

            Show more +

          • Browse all pricing plans

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          2066

          Very Good

          358

          Good

          85

          Poor

          23

          Terible

          30

          Excellent

          1493

          Very Good

          214

          Good

          31

          Poor

          7

          Terible

          12

          Expert's Review generated by AI

          Asana has solidified itself as a leading project management tool, celebrated for its user-friendly design, customizable workflows, and collaborative capabilities that cater to both small teams ...Read more

          Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more

          Pros and Cons
          • Simple and intuitive interface, enabling easy adoption and efficiency for both personal and professional use.

          • Excellent task and project management features such as timelines, recurring tasks, subtasks, and milestones, allowing structured workflows.

          • Great for team collaboration, with features like comments, file attachments, and real-time updates enhancing communication.

          • Highly versatile with customizable workflows, task prioritization options, and board/list views for varying user needs.

          • Steep learning curve for new users due to the richness of features and complex implementation for larger organizations.

          • Advanced features (e.g., custom fields, timeline views, and detailed reporting) are locked behind premium pricing, making it expensive for smaller organizations.

          • It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.

          • By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.

          • The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.

          • Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.

          • While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Customers

          Customers
          Vodafone

          Vodafone

          Deloitte

          Deloitte

          Google

          Google

          Uber

          Uber

          Siemens

          Siemens

          Shopify

          Shopify

          Media and Screenshots

          Screenshots
          Company goal

          5 Screenshots

          Zendesk

          5 Screenshots

          Videos
          video-0

          3 Videos

          video-0

          2 Videos

          Alternatives

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Asana and Zendesk Support offer a Free Trial.

          Asana is designed for Large Enterprises, Medium Business and Small Business.

          Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for Asana Starts at $6.92/user/month when monthly whereas for Zendesk Support Starts at $19/user/month when yearly.

          Some top alternatives to Asana includes Quickbase , Smartsheet, ClickUp, Zoho Projects, Jira, Basecamp, Trello, Wrike, ProofHub, monday.com, Teamwork, ProjectManager.com, Microsoft Project, Quick Base and Height.

          Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].