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Compare Alemba Service Manager vs Freshservice vs Freshdesk

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Overview

Description

Alemba Service Manager is designed to help departments, such as HR and Facilities, provide users with better services and a seamless experience. Trusted by countless enterprise-level ... Read More

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $19 , Billed Yearly
Free Trial Availability
  • No free trial
  • Free Trial available
Spotsaas Score

Not Available

Not Available

User Ratings

3.8

(72)
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Software Demo

Demo

Alemba Service Manager has not given any software demo yet

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Features

Total Features

0 Features

0 Features

Unique Features

No features

No features

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Pricing

Pricing Option
      Starting From
      • Not Available
      • $19 , Billed Yearly
      Pricing Pans
      • Not Available
      • Starter

        • Incident Management

        • Knowledge Base

        • Self Service Portal

        Show more +

      • Growth

        • Includes features of Starter plan, plus

        • Service Catalog

        • Asset Management

        Show more +

      • Pro

        • Includes features of Growth plan, plus

        • Problem Management

        • Change Management

        Show more +

      • Browse all pricing plans
      Pricing Page

      Pricing information not available

      freshservice pricing

      Other Details

      Organization Types supported
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      Platforms Supported
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Available
      • Available
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      User Reviews

      User Ratings
      Rating Distribution

      Excellent

      30

      Very Good

      26

      Good

      6

      Poor

      0

      Terible

      1

      Excellent

      781

      Very Good

      144

      Good

      13

      Poor

      3

      Terible

      5

      Expert's Review generated by AI

      Having analyzed recent user feedback on Alemba Service Manager, it's evident that the product boasts several strengths. Users appreciate the dashboard view for its customization options and time ...Read more

      No Expert ai Review available for the product

      Pros and Cons
      • Provides user-friendly dashboard view with customization options.

      • Integrates well with Active Directory, offering detailed information.

      • Capable of automating ticket routing and notifications, saving time and reducing manual effort.

      • Easy reporting on incident management and service requests.

      • Enables remote access and control of virtualized servers.

      • Lack of modern features like AI integration and knowledge base integration in older versions.

      • Some sluggish performance in the web interface.

      • Instances of software crashing and being confusing to use.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      Integrations

      Integration with other apps

      No Integration information available.

      Customers

      Customers
      NHS

      NHS

      Daimler

      Daimler

      Sony

      Sony

      vroom

      vroom

      Cordant

      Cordant

      Addison Lee

      Addison Lee

      Media and Screenshots

      Screenshots

      No screenshots available.

      Ticket counts

      7 Screenshots

      Videos

      No videos available.

      video-0

      4 Videos

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Freshservice offers Free Trial, but Alemba Service Manager does not.

      Alemba Service Manager is designed for Large Enterprises, Medium Business and Small Business.

      Freshservice is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

      The starting price of Freshservice begins at $19/User/Month when Billed Yearly, while pricing details for Alemba Service Manager are unavailable.

      Some top alternatives to Alemba Service Manager includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Halo Service Desk, IBM Control Desk, HelpDesk, TOPdesk, Milldesk, Sitehelpdesk and Help Desk Premier.

      Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk, HelpDesk, TOPdesk, ReadyDesk, TechExcel ServiceWise and Scopedesk.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].