• Simple, easy configuration

• Intuitive interface

• Simple SLAs

• Be up and running in just a few hours

• Create an elevated customer experience

• Offer enhanced services offering

• Brand self-service portals

• Keep all your tickets in one place

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• Manage multiple tickets

• Support for ITIL processes

• Multiple SLAs

• Track and monitor KPIs

• Codeless setup

• List, Kanban, and Calendar view types

• Custom forms and fields

• Surveys

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• Create unlimited ticket types

• Full control over ticket configuration

• Per customer SLAs

• Realtime statistics and data analysis

• Full business rules engine

• Advanced interactive searching

• Roles and Permissions

• Automate Reporting and KPIs

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• Gain visibility of all service operations

• Unify your corporate approach to service

• Continued promotion of core services

• Data Warehousing

• Bespoke managed customer service

• Bring together global service teams