Compare Zoho CRM vs Freshdesk Customer Success (Formely Freshsuccess) vs Freshsales

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• Easy to use with an intuitive interface requiring minimal technical expertise.

• Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

• Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

• Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

• Strong integration capabilities with third-party tools (e.g., G Suite, Tableau, Power BI) and other Zoho apps in one seamless ecosystem.

• Limited scalability and depth for larger businesses with more complex requirements.

• Marketplace offers fewer advanced apps or connectors compared to competitors.

• Initial setup and customization can be overwhelming without proper guidance for some users.

• Efficient ticketing system, interface, resolution procedures, and analytics enhancing productivity.

• Easy ticket raising and process automation for seamless operations.

• Ability to track product usage and provide comprehensive account information.

• Web-based accessibility for both internal and external users, promoting convenience.

• User-friendly interface suitable for new users and easy understanding.

• Feedback suggests a need for better support to enhance the user experience.

• Some users found limitations in automation features based on specific business needs.