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Compare ZIWO vs Calabrio One vs Nextiva

ZIWO - Call Center Software
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Overview

Description

ZIWO is recognized as the leading Cloud Contact Center Solution, making it the ideal tool for elevating customer service experiences. It not only enhances customer interactions with ... Read More

The Calabrio One call center software provides a centralized place to manage all your operations, increasing agent effectiveness and efficiency, while reducing operational costs. The open ... Read More

Entry Level Pricing
  • Starts from $109
  • Not Available
Free Trial Availability
  • No free trial
Spotsaas Score

8.9/10

8.5/10

User Ratings
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Software Demo

Demo

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Calabrio One has not given any software demo yet

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Features

Total Features

11 Features

6 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $109
          • Not Available
          Pricing Plans
          • Not Available
          • Not Available

          Other Details

          Organization Types supported
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Not Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          28

          Very Good

          4

          Good

          1

          Poor

          0

          Terible

          0

          Excellent

          98

          Very Good

          51

          Good

          12

          Poor

          0

          Terible

          2

          Expert's Review generated by AI

          ZIWO has garnered positive feedback for its advanced features that enhance call center operations. Users appreciate the IVR feature, call detection by country code, and the ease of monitoring ...Read more

          Calabrio ONE has truly transformed businesses with its powerful suite of features. Users have reported significant increases in ROI, streamlined scheduling processes, and enhanced decision-making ...Read more

          Pros and Cons
          • Automated detection of phone number country codes enhances convenience and efficiency.

          • Easy access and navigation through different options in the apps, improving user experience.

          • Excellent call tracking and recording capabilities contribute to operational efficiency.

          • User-friendly interface and design with continuous improvement efforts for better usability.

          • Ability to make calls remotely, facilitating work flexibility and productivity.

          • Occasional system freezes causing delays in operation.

          • Automatic logging out after page refresh affecting user experience.

          • Limitations in features availability, like call counting on the home page and call number search.

          • **Automation**: Empowers better business decisions, enhances ROI, and improves employee engagement.

          • **User-Friendly**: Easy to use, simplifies scheduling, provides real-time updates, and helpful notifications.

          • **Data Utilization**: Facilitates recordings, transcriptions, analytics, and trend identification in calls.

          • **Customizability**: Tailors to workforce planning, forecasting, shift changes, and call volume analysis.

          • **Resourceful**: Offers a wealth of resources like webinars, user guides, and discussions for learning and support.

          • **Learning Curve**: Steep for new users, especially when accessing advanced features or customizations.

          • **Complexity**: Some areas, like reporting and data presentation, may lack customization options and may be time-consuming.

          • **Marketplace Limitations**: Restricted variety in additional apps and connectors, limiting advanced functionalities.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Integration with other apps

          No Integration information available.

          Media and Screenshots

          Screenshots

          No screenshots available.

          screenshots

          10 Screenshots

          Videos
          video-0

          5 Videos

          No videos available.

          Alternatives

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          ZIWO offers Free Trial, but Calabrio One does not.

          ZIWO is designed for Large Enterprises, Medium Business and Small Business.

          Calabrio One is designed for Medium Business and Small Business.

          The starting price of ZIWO begins at $109/User/Month, while pricing details for Calabrio One are unavailable.

          Some top alternatives to ZIWO includes Nextiva, TalkDesk, Calabrio One, CallTools, uContact, CloudTalk, Call Center Studio, Dialpad Contact Center, Callision, RingCentral Contact Center and CallMatrix.

          Some top alternatives to Calabrio One includes Nextiva, TalkDesk, XCALLY, CallTools, uContact, Call Center Studio, TelebuHub, Truly, RingCentral Contact Center, My Hotline and Mobcall.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].