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Compare Yellowfin vs ipSCAPE

Yellowfin - Business Intelligence Software
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ipSCAPE - Contact Center Operations Software
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Overview

Description

Yellowfin is a powerful, affordable, and easy to use Business Intelligence tools. It delivers advanced analytics and data visualization of large volumes of data without the need to write ... Read More

Revolutionize the way you engage with customers and provide top-notch business experiences with ipSCAPE. This versatile, cloud-based call center software offers omnichannel capabilities to ... Read More

Free Trial Availability
  • Free Trial available
  • No free trial
Spotsaas Score

9.0/10

Not Available

User Ratings
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Software Demo

Demo

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Features

Total Features

9 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Pricing Plans
        • Not Available
        • Not Available

        Other Details

        Organization Types supported
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        Platforms Supported
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        57

        Very Good

        36

        Good

        3

        Poor

        1

        Terible

        0

        Excellent

        23

        Very Good

        4

        Good

        0

        Poor

        0

        Terible

        0

        Expert's Review generated by AI

        Yellowfin is a reliable and user-friendly platform that excels in data analysis and visualization. It simplifies the process of combining data from various sources and creating ...Read more

        ipSCAPE has garnered positive feedback from users for its efficient time tracking capabilities, real-time monitoring, and communication features. Users appreciate the system for providing ...Read more

        Pros and Cons
        • Yellowfin is user-friendly, making it easy for individuals without technical backgrounds to navigate and use effectively.

        • The software offers aesthetically-pleasing visualizations and templates for data presentation, enhancing user experience.

        • Yellowfin provides valuable improvements in data preparation, governance, and collaboration features, aiding in better data analysis.

        • The platform supports easy integration with applications, simplifying data analysis from multiple sources.

        • Users appreciate the ease of setting up reports and dashboards, making data presentation and analysis efficient.

        • Some users find the software's UI design lacking engagement and wish for more functionalities in reports and annotations.

        • Improvement in performance and simplification of certain complex processes within the software are suggested for better user experience.

        • Documentation for features like WebService API needs enhancement to assist users in utilizing the software more effectively.

        • Provides accurate time tracking, helping in call management and handling.

        • Easy to log in and access, making it user-friendly.

        • Allows monitoring of call activities and agents' performance for evaluation and improvement.

        • Helpful in communication with customers and resolving their issues efficiently.

        • Useful for tracking queue status and pause reasons in real time.

        • Occasional errors and latency issues may occur, affecting usability.

        • System crashes or errors leading to interruptions in service.

        • Limited visibility on certain metrics like wrapping time or hold duration.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Customers

        Customers
        Vodafone

        Vodafone

        Honda

        Honda

        Coca-Cola

        Coca-Cola

        Healius

        Healius

        Laithwaite’s Wine

        Laithwaite’s Wine

        Compare Club

        Compare Club

        Media and Screenshots

        Screenshots
        Data Overview

        4 Screenshots

        No screenshots available.

        Videos
        video-0

        4 Videos

        video-0

        2 Videos

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        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yellowfin offers Free Trial, but ipSCAPE does not.

        Yellowfin is designed for Large Enterprises, Medium Business and Small Business.

        ipSCAPE is designed for Large Enterprises, Medium Business and Small Business.

        Pricing details for both Yellowfin and ipSCAPE are unavailable at this time. Contact the respective providers for more information.

        Some top alternatives to Yellowfin includes Entrinsik Informer, Sisense, IBM Cognos Analytics, Dundas BI, SAS Business Intelligence, SAP BusinessObjects BI, Panintelligence, ibi Analytics Platform, Easy Insight and dataSights.

        Some top alternatives to ipSCAPE includes FIVE CRM, uContact, Call Center Studio, UJET, Dialpad Contact Center, VCC Live, Zultys MXIE, Vonage Contact Center, Focus Contact Center and RingCentral Engage Digital.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].