Compare Vonage Contact Center vs Channels

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Vonage Contact Center (70) Get Quote Get Quote	Channels (14) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Vonage Contact Center is a powerful multichannel contact center operations software with sophisticated routing logic and built-in statistics, designed to boost the customer service ... Read More	Channels is revolutionizing the contact center with a suite of workforce management and customer engagement products designed to improve operational and customer service excellence. ... Read More
Entry Level Pricing	Not Available	Starts from $15 , Billed Yearly
Free Trial Availability	No free trial	Free Trial available
User Ratings	3.3 (110)	4.5 (14)
	Get Quote	Get Quote

Software Demo

Demo	View demo	Channels has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

Features

Total Features	0 Features	0 Features
Unique Features	No features	No features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	Not Available	$15 , Billed Yearly
Pricing Pans	Not Available	LITE Get Started Free incoming calls Free phone number 2 call distribution rules Show more + BASIC Get Started Free incoming calls Free phone number All call distribution rules Show more + PRO Get Started Free incoming calls Free phone number All call distribution rules Show more +
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	3.3 (based on 110 reviews)	4.5 (based on 14 reviews)
Rating Distribution	Excellent 40 Very Good 26 Good 4 Poor 0 Terible 0	Excellent 10 Very Good 4 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	Vonage Contact Center, formerly known as NewVoiceMedia, shines as a user-friendly solution that seamlessly integrates with Salesforce, making it a solid choice for sales phone systems. Users ...Read more	No Expert ai Review available for the product
Pros and Cons	Seamless integration with Salesforce, enhancing workflow efficiency for sales teams. Excellent customer service and support, providing prompt assistance and guidance during implementation. Easy to use, intuitive interface, allowing smooth operation for businesses. Reliable call connectivity and functionalities, such as SMS, chat, and call reporting. Scalability and flexibility in adapting to changing business needs and growth. Some users find the system too technical, suggesting a better user interface for improved usability. Limited marketplace selection for additional apps and connectors, impacting advanced functionality options.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Microsoft Teams 4.3 (32097 reviews) Salesforce 4.3 (31400 reviews) Microsoft Dynamics 365 for Sales 4 (2319 reviews)	Pipedrive 4.5 (5199 reviews)

Customers

Customers	No Customers information available.	No Customers information available.

Media and Screenshots

Screenshots	No screenshots available.	No screenshots available.
Videos	2 Videos	No videos available.

Alternatives

Alternatives	FIVE CRM uContact 4.9 Call Center Studio 4.7	HoduCC 3.8 ChaseData 4.6 Call Center Studio 4.7

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Channels offers Free Trial, but Vonage Contact Center does not.

Vonage Contact Center is designed for Large Enterprises, Medium Business and Small Business.

Channels is designed for Large Enterprises, Medium Business and Small Business.

The starting price of Channels begins at $15/User/Month when Billed Yearly, while pricing details for Vonage Contact Center are unavailable.

Some top alternatives to Vonage Contact Center includes FIVE CRM, uContact, Call Center Studio, Aircall, UJET, VCC Live, Zultys MXIE, ice Contact Center, RingCentral Contact Center and Focus Contact Center.

Some top alternatives to Channels includes HoduCC, ChaseData, Call Center Studio, Dialpad Contact Center, VCC Live, Callision, ice Contact Center, Vonage Contact Center, RingCentral Contact Center and CloudCall.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Vonage Contact Center vs Channels

Vonage Contact Center

Channels

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure