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Compare VoiceOps vs Refract

VoiceOps - Conversation Intelligence Software
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Refract - Conversation Intelligence Software
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Overview

Description

VoiceOps is a revolutionary call centre coaching and enablement software designed to bolster Return On Investment (ROI). By harnessing the power of data and transforming it into tangible ... Read More

Introducing Refract, the ultimate solution for capturing and analyzing every conversation within your sales team. Our product helps you review, coach, and share the most valuable moments ... Read More

Free Trial Availability
  • No free trial
  • No free trial
User Ratings

4.8

(27)
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Software Demo

Demo

Features

Total Features

19 Features

8 Features

Unique Features
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      Pricing

      Pricing Option
          Pricing Plans
          • Not Available
          • Not Available

          Other Details

          Organization Types supported
          • Medium Business
          • Large Enterprises
          • Small Business
          • Freelancers
          • Individuals
          • Medium Business
          • Large Enterprises
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Not Available
          • Not Available
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          User Reviews

          User Ratings

          4.5

          (based on 397 reviews)

          Rating Distribution

          Excellent

          13

          Very Good

          2

          Good

          0

          Poor

          0

          Terible

          0

          Excellent

          0

          Very Good

          0

          Good

          0

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          VoiceOps is a powerful solution that transforms call center coaching with precision and clarity. As a user, I found its ability to convert voice data into actionable insights truly empowering. ...Read more

          Refract is a robust conversation intelligence platform designed to enhance sales team performance through AI-driven insights. By transcribing and analyzing calls, it provides actionable feedback ...Read more

          Pros and Cons
          • VoiceOps turns raw call data into actionable insights, enabling data-backed coaching for better decision-making and performance optimization.

          • By focusing on habits and execution, it empowers reps to make consistent behavioral improvements that align with business goals.

          • The software supports frequent, scalable coaching sessions, allowing teams to continuously refine skills without straining resources.

          • With its targeted performance improvement capabilities, VoiceOps directly contributes to better ROI across customer support functions.

          • VoiceOps focuses primarily on voice interaction data, potentially missing out on valuable insights from chat and messaging platforms.

          • Compared to other enterprise tools, the range of third-party integrations may be more constrained, especially for non-telephony systems.

          • Refract offers AI-driven transcription, sentiment analysis, and keyword spotting, providing deep insights into customer interactions to enhance sales strategies.

          • The platform delivers real-time feedback and coaching suggestions, helping sales teams improve performance and close deals more effectively.

          • Refract integrates with popular CRM systems like Salesforce, HubSpot, and Pipedrive, ensuring that call data and insights are automatically logged and easily accessible.

          • Managers can monitor individual and team performance over time, identifying areas for improvement and tracking progress towards goals.

          • Refract does not offer built-in functionalities for reservations, online scheduling, or calendar management, which may require supplementary tools.

          • The platform lacks internal chat or messaging features, potentially impacting real-time team communication within the platform.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Integration with other apps

          No Integration information available.

          Customers

          Customers
          Square

          Square

          Airstrike

          Airstrike

          FundingCircle

          FundingCircle

          Zoopla

          Zoopla

          Siemens

          Siemens

          VMware

          VMware

          Media and Screenshots

          Screenshots
          VoiceOps screenshot

          4 Screenshots

          Refract

          2 Screenshots

          Videos
          video-0

          1 Videos

          video-0

          1 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Neither VoiceOps nor Refract offers a free trial.

          VoiceOps is designed for Large Enterprises, Medium Business and Small Business.

          Refract is designed for Large Enterprises, Medium Business and Small Business.

          Pricing details for both VoiceOps and Refract are unavailable at this time. Contact the respective providers for more information.

          Some top alternatives to VoiceOps includes NordPass, VoiceIQ, Rezo.AI, i2x, Refract, Kindly Conversion Optimization, Observe.AI, Cognigy Insights, Convin and Avoma.

          Some top alternatives to Refract includes q&ai Technologies, RepsMate, VoiceLab, Convlo, Chorus, Convin, Pickle and ExecVision.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].