Empowering call center success with data-driven coaching.
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VoiceOps offers custom pricing plan
VoiceOps is a powerful solution that transforms call center coaching with precision and clarity. As a user, I found its ability to convert voice data into actionable insights truly empowering. The platform's emphasis on behavioral change and ROI-driven coaching sets it apart from traditional training methods. What impressed me most was how easily teams can scale ...Read more
VoiceOps turns raw call data into actionable insights, enabling data-backed coaching for better decision-making and performance optimization.
By focusing on habits and execution, it empowers reps to make consistent behavioral improvements that align with business goals.
The software supports frequent, scalable coaching sessions, allowing teams to continuously refine skills without straining resources.
With its targeted performance improvement capabilities, VoiceOps directly contributes to better ROI across customer support functions.
VoiceOps focuses primarily on voice interaction data, potentially missing out on valuable insights from chat and messaging platforms.
Compared to other enterprise tools, the range of third-party integrations may be more constrained, especially for non-telephony systems.
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AU
Anonymous User
07/30/18
"VoiceOps"
What do you like best about VoiceOps? The best thing that I like about VoiceOps, is its comparison feature. That helps the under-performers to learn and improve their sales.
CI
Consultant in Information Technology and Services
07/30/18
"VoiceOps"
What do you like best? The best thing that I like about VoiceOps, is its comparison feature.
SR
Stacie R
07/24/18
"It was decent! "
What do you like best about VoiceOps? I liked that I could record audio phone calls What do you dislike about VoiceOps?
LB
Laurel B
01/17/18
"I have Used it a few times"
What do you like best about VoiceOps? Used it a few times. I rather talk to a computer . Rather than using my fingers. What do you dislike about VoiceOps?
UI
User in Financial Services
01/02/18
"Easy way to gather data for sales teams"
What do you like best? I enjoy the 2-in-1 aspect of data and coaching. There isn’t always enough time to do both and VoiceOps kills two birds with one stone.
AU
Anonymous User
01/02/18
"Easy way to gather data for sales teams"
What do you like best about VoiceOps? I enjoy the 2-in-1 aspect of data and coaching. There isn’t always enough time to do both and VoiceOps kills two birds with one stone.
JB
JaMeya B
12/12/17
"Useful"
What do you like best about VoiceOps? I love the intuitive system and the progressive training. What do you dislike about VoiceOps?
AD
Andrew D
06/05/17
"This is the new definition of valuable call data"
What do you like best about VoiceOps? - Higher quality parsing than any other tools we tested - Higher accuracy transcription than other tools
UI
User in Real Estate
05/24/17
"At 350% ROI in 3 months, call data holds real value. "
What do you like best? If you have a large sales force you have two options for QA - hire full time specialists to comb through call recordings and score them based on a set of criteria that may or may not be measurable. Or, you can ask your managers to do it.
AU
Anonymous User
05/24/17
"At 350% ROI in 3 months, call data holds real value. "
What do you like best about VoiceOps? If you have a large sales force you have two options for QA - hire full time specialists to comb through call recordings and score them based on a set of criteria that may or may not be measurable. Or, you can ask your managers to do it.
