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VictorOps - Incident Management Software
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Opsgenie - Incident Management Software
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Overview

Description

VictorOps is incident management software that empowers user to respond better, faster, and smarter. Incidents are created, assigned and communicated through one secure web interface. Data ... Read More

Opsgenie is a SaaS-based incident management software. It combines notification and collaboration tools with intelligent alerting capabilities in an easy-to-use web interface. Opsgenie's ... Read More

Entry Level Pricing
  • Starts from $5 , Billed Yearly
  • Starts from $9 , Billed Yearly
Free Trial Availability
Spotsaas Score

8.4/10

9.0/10

User Ratings

4.6

(53)
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Software Demo

Demo

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Features

Total Features

4 Features

6 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $5 , Billed Yearly
          • $9 , Billed Yearly
          Pricing Pans
          • Starter

            • Users: 10

            • 100+ Out-of-the-Box Integrations

            • ITSM Integrations (ServiceNow, JIRA)

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          • Growth

            • Includes Starter Plan features, plus

            • Users: Unlimited

            • Enriched Notifications with Runbooks and Annotations

          • Enterprise

            • Includes Growth Plan features, plus

            • ITSM Integrations (ServiceNow, JIRA)

            • Similar Incidents

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          • Browse all pricing plans
          • Free

            • Up to 5 users

            • Number of Alerts: Unlimited

            • E-mail Notifications: Unlimited

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          • Essentials

            • Includes Free Plan features, plus

            • SMS/Voice Notifications (US & Canada): # of users x100

            • SMS/Voice Notifications (International): # of users x25

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          • Standard

            • Includes Essentials Plan features, plus

            • SMS/Voice Notifications (US & Canada): Unlimited

            • SMS/Voice Notifications (International): Unlimited

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          • Browse all pricing plans
          Pricing Pagevictorops pricingopsgenie pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - iOS
          • Mobile - Android
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - iOS
          • Mobile - Android
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Not Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          33

          Very Good

          11

          Good

          0

          Poor

          0

          Terible

          1

          Excellent

          99

          Very Good

          22

          Good

          1

          Poor

          1

          Terible

          0

          Expert's Review generated by AI

          VictorOps stands out as an exceptional platform for DevOps IT triage, offering robust features that streamline incident management and alert handling. The Rules Engine and annotations facilitate ...Read more

          Opsgenie has garnered significant positive feedback in the past 12 months, highlighting its key strengths in incident management and on-call scheduling. Users appreciate its ease of use, ...Read more

          Pros and Cons
          • Centralizes troubleshooting workflow for software engineers and IT workers.

          • Mobile app allows handling incidents, escalations, and alerts effectively.

          • Offers breadth of integrations for alerts and smart alert customization.

          • Provides fine-grained controls for each team's escalation thresholds.

          • Integrates with various production environments and group-communication tools.

          • Concerns about potential price hikes post-acquisition.

          • Some users find the user interface hard to navigate.

          • Need for improvements in the mobile app for emergency schedule changes.

          • Automates incident processes, ensuring alerts are managed and assigned correctly without manual intervention.

          • Efficient monitoring and management of production and development servers, with customizable templates and alert notifications.

          • Easy setup for on-call rotations and notifications via various channels like SMS, call, and email.

          • Provides integrations with various platforms, allowing for custom notification strategies and alarm analysis.

          • Enables effective incident management across multiple services and infrastructure, facilitating alarm setup and escalation.

          • Potential complexity for newcomers due to the richness of features and customization options, may require proper support for effective utilization.

          • Limited availability in the Marketplace for advanced apps and connectors, restricting the scope for additional functionalities.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          Crowdtap

          Crowdtap

          Myob

          Myob

          Entrust

          Entrust

          Looker

          Looker

          Media and Screenshots

          Screenshots
          Team page

          5 Screenshots

          Announcement

          4 Screenshots

          Videos
          video-0

          3 Videos

          video-0

          4 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both VictorOps and Opsgenie offer a Free Trial.

          VictorOps is designed for and undefined.

          Opsgenie is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for VictorOps Starts at $5/User/Month when Billed Yearly whereas for Opsgenie Starts at $9/User/Month when Billed Yearly.

          Some top alternatives to VictorOps includes Freshservice, PagerDuty, Opsgenie, YetiCloud, AlertOps, Spike.sh, Mission Manager, Zenduty, Incident.io, StatusCast Incident Management and PagerTree.

          Some top alternatives to Opsgenie includes Freshservice, Jira Service Desk, PagerDuty, VictorOps, Amixr, AlertOps, Splunk On-Call, Spike.sh, Mission Manager, StatusCast Incident Management and PagerTree.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].