Compare Twilio Flex vs Wolken ServiceDesk vs Freshservice vs ManageEngine ServiceDesk Plus

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Twilio Flex (111) Get Quote Get Quote	Wolken ServiceDesk (15) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Twilio Flex is a cloud communication platform for building communications applications for web, desktop and mobile devices. It's quick to implement with no hardware or software to install. ... Read More	Wolken ServiceDesk is a service desk solution. Were on a mission to create a customer experience that utilizes beautiful, modern software built for the cloud. With the ability to manage ... Read More
Entry Level Pricing	Starts from $1	Not Available
Free Trial Availability	Get Free Trial	No free trial
User Ratings	2.5 (447)	3.6 (5)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	0 Features	0 Features
Unique Features	No features	No features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	$1	Not Available
Pricing Pans	Not Available	Not Available
Pricing Page		Pricing information not available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	2.5 (based on 447 reviews)	3.6 (based on 5 reviews)
Rating Distribution	Excellent 23 Very Good 12 Good 3 Poor 4 Terible 69	Excellent 13 Very Good 1 Good 1 Poor 0 Terible 0
Expert's Review generated by AI	No Expert ai Review available for the product	Wolken Service Desk has garnered a stream of positive reviews over the past 12 months, with users highlighting its ease of use, flexibility, and comprehensive features. Customers appreciate the ...Read more
Pros and Cons		Easy installation & configurations with ready-to-go workflows, reducing setup time. User-friendly interface for tracking complaints and resolving customer issues efficiently. Saas-based product available on an Opex model, eliminating the need for owning and maintaining products/services. Loaded with features like omnichannel support, knowledge base, and reports for enhanced customer satisfaction. Natural language issue description and prompt responses from knowledge bases enhance support efficiency. Some users mentioned a desire for better customer service and support levels. Richness of features and configurability could be overwhelming for newcomers without proper guidance.
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	Jira 4.4 (17380 reviews) Okta 4.3 (2247 reviews) Slack 4.5 (35011 reviews)

Customers

Customers	No Customers information available.	No Customers information available.

Media and Screenshots

Screenshots	4 Screenshots	6 Screenshots
Videos	3 Videos	3 Videos

Alternatives

Alternatives	CometChat 4.5 CloudTalk 4.4 Five9 4.1	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Twilio Flex offers Free Trial, but Wolken ServiceDesk does not.

Twilio Flex is designed for Large Enterprises and Medium Business.

Wolken ServiceDesk is designed for Large Enterprises, Medium Business and Small Business.

The starting price of Twilio Flex begins at $1/User, while pricing details for Wolken ServiceDesk are unavailable.

Some top alternatives to Twilio Flex includes CometChat, CloudTalk, Five9, 3CX, Genesys PureConnect, MSG91, Infobip, Cloudonix, CommPeak, CloudContactAI and Messenger Communication Platform.

Some top alternatives to Wolken ServiceDesk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, HelpDesk, TOPdesk, Salesforce Service Cloud, CRMdesk, UseDesk, AzureDesk, Help Desk Premier, BoldDesk and Scopedesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Twilio Flex vs Wolken ServiceDesk vs Freshservice vs ManageEngine ServiceDesk Plus

Twilio Flex

Wolken ServiceDesk

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure