Empowering seamless communication across all devices.
Add to compare
Starts from $1/User
Log in Required to View Reviews
Filter results
Sort by :
Showing 1-10 out of 111
DB
Da Babu
11/25/21
Twilio's customer service is despicable
Twilio's customer service is absolutely abhorrent! For as big of a company as they are, they don't have live people to talk to so you're really at the mercy of some faceless person who decides if they want to reply to you and how long to take to reply. Those people are absolute morons. I am literally wondering if I'm even communicating with actual people. Every time I reply to the rep that takes over the communication (different people), I receive a generic "automated" email that literally ...
Read more
BR
Beniamin Rakov
11/15/21
Inadequate support
Inadequate support - agents who can't speak English. Expensive and complicated system.Avoid.
D
Dave
11/09/21
Support response times are horrible
Support response times are horrible. They've disabled my account temporarily because of a breach, but after investigating we found no signs of our account being compromised. We rely on Twilio for signups on our website. Now we've had to shut down signups for 12 hours, waiting kindly for them to reenable our account. We're losing money on sales because of this.
AL
Alphabyte Ltd.
11/04/21
Awful
They are still charging me even after my account is not used anymore. Also I can't find any option to disable my account!!!
SA
Sisir Adhikari
10/24/21
Good Developer Experience with API Services
In the amid of all bad reviews I see here. I am going to describe my experience as a Developer working with their services (API). Their support for developers is professional. Twilio APIs and documentation are some of the best in the industry. They have several SDKs and are maintained regularly which makes creating applications and integration with Twilio much easier. Big SHOUT out to the engineering team!
SS
Soul Searcher Earthling
10/24/21
Cheating, Low grade Company. DON'T USE
Sorry, for 1 star rating since i couldn't find 'Zero' .The company that doesn't know the meaning of integrity, ethics. DON'T ever enable AUTO-TopUp/Recharge of your credit if you are a small company. You will be made bankrupt by these cheats. They will allow premium SMS by 3rd party and will blame you that you don't keep the token/codes safe. with mins you will loose 1000's of dollars. And they will not accept any of your legitimate explanations and just wast of their hands. The frequency ...
Read more
MF
Mikol Faro
10/14/21
Support is unable to provide clear…
Support is unable to provide clear instructions and really slow.Tickets are still open after 6 months of back and forth and still problem is not fixed.
CC
Certified Customer
09/26/21
AVOID and delete if you added.
Took premium rate text from me without my permission. AVOID and delete if you added.
DR
Dominic Renshaw
09/22/21
PLEASE READ
PLEASE READ: I have used Twilio to send OTP's (One time passwords) messages to an app. Well it turns out this can be misused and fraudsters can simply type in any premium number and well guess what you are charged. VERY IMPORTANT: Even though your account with Twilio should stop when you balance hits £0, this is not the case and any queued SMS will still go through and Twilio will charge you. What ever you do, DO NOT set-up auto billing otherwise you may wake up to £1000's been taken by ...
Read more
SC
sh cu
09/13/21
never deal with this company
account suspended well at least they were able to get 10 dollars out of me.now in all due respect why do I need to provide any reason to do business with you? are Instagram and Facebook is going around asking people why they are opening accounts?anywho I won't recommend this service to anybodey.
