Twilio Flex

Good Developer Experience with API Services

In the amid of all bad reviews I see here. I am going to describe my experience as a Developer working with their services (API). Their support for developers is professional. Twilio APIs and documentation are some of the best in the industry. They have several SDKs and are maintained regularly which makes creating applications and integration with Twilio much easier. Big SHOUT out to the engineering team!

Awesome service

Awesome service! Totally works if you are not in the US and just want to go around the internet enjoying cool platforms like Discord!

Good service

Good service, i like a lot.

great to monitor the work habits of my team

What do you like best? Easy to see my team in one place, when they log in and out and what call status they are in. Also easy to listen live. What do you dislike? Need the ability to listen live to an outbound call, other than that we have the functionality that we need from twilio Recommendations to others considering the product: make sure you get the most out of all the features because there are plenty to utilize. there really isnt anything you cant monitor as far as phone ...

Twilio customer service is horrible.

UPDATE: To be fair Twilio did come through and apologized for the way the issue was handled. I was contacted by several representatives, including the department head that promised to take steps to make sure this does not happen again. ______________ORIGINAL POST:My company's phone system has been down for 5 days now. 5 DAYS!!!! After about 2 day they finally replied to my support ticket saying they took a look at my account and I need to reset my password and token, when that is not even ...

Amazing

What do you like best? Flex is the complete product that can be modified to meet specific business needs. This is the first product that is flexible enough that can be molded around business processes in the contact center What do you dislike? At this point it looks like that out of box user interface is not user friendly for non developer staff. I believe that company can build a wrapper around specific admin/supervisor functions, but it would be great if we can have something out of box ...

Best thing since Adobe Flex

What do you like best? I like that the TaskRouter allows routing both in buckets AND to agents based on specific criteria in a time based waterfall timeout mechanic. I like how we can dynamically add components and tabs to the agent UI to beta test and experiment with features without screwing up the core flow What do you dislike? I dislike that I couldn't get my hands on it sooner. There are some good tutorials in the docs but not enough. Recommendations to others considering the product ...

Excellent services and support

Excellent services and support. After failing by using SMSGlobal we turned our messages to Twilio and everything is great so far

Excellent company and good customer…

Excellent company and good customer service from especially Cynthia.

Consistent product, and good pricing

Consistent product, and good pricing