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Compare TalkDesk vs Shelf

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Shelf - Enterprise Wiki Software
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Overview

Description

Talkdesk is the call center software that empowers businesses with a complete set of tools to self-manage their customer support and sales. They provide a smart, simple and affordable ... Read More

Shelf Wiki is a wiki that allows users to share ideas, knowledge, and experience in a structured format that is easy to read and edit. The software helps companies build an ... Read More

Entry Level Pricing
  • Starts from $85 , monthly
  • Not Available
Free Trial Availability
  • No free trial
  • No free trial
Spotsaas Score

9.8/10

Not Available

User Ratings
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Software Demo

Demo

Features

Total Features

10 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $85 , monthly
        • Not Available
        Pricing Plans
        • Not Available

        Other Details

        Organization Types supported
        • Medium Business
        • Small Business
        • Large Enterprises
        • Individuals
        • Freelancers
        • Medium Business
        • Small Business
        • Large Enterprises
        • Individuals
        • Freelancers
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - iOS
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - iOS
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        2055

        Very Good

        718

        Good

        137

        Poor

        20

        Terible

        32

        Excellent

        117

        Very Good

        19

        Good

        1

        Poor

        0

        Terible

        0

        Expert's Review generated by AI

        Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off ...Read more

        No Expert ai Review available for the product

        Pros and Cons
        • Streamlined service delivery and improved customer experience by providing crucial context details instantly.

        • User-friendly interface with easy access and customization in reporting.

        • Quick and responsive technical support.

        • Effective monitoring of team performance and call metrics.

        • Newcomers may find the rich features overwhelming without proper guidance.

        • Limited advanced functionality due to a restricted selection in the Marketplace.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Customers

        Customers
        IBM

        IBM

        Peloton

        Peloton

        Stitch Fix

        Stitch Fix

        No Customers information available.

        Media and Screenshots

        Screenshots
        Zendesk Callbar

        5 Screenshots

        Kustomer

        1 Screenshots

        Videos
        video-0

        3 Videos

        video-0

        1 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Neither TalkDesk nor Shelf offers a free trial.

        TalkDesk is designed for Large Enterprises, Medium Business and Small Business.

        Shelf is designed for Large Enterprises, Medium Business and Small Business.

        The starting price of TalkDesk begins at $85/user/month when monthly, while pricing details for Shelf are unavailable.

        Some top alternatives to TalkDesk includes Nextiva, Zendesk Talk, HoduCC, Call Center Studio, ClickDesk, Aircall, Dialpad Contact Center, VoxDesk, LeadDesk and Freshdesk Contact Center (Formerly Freshcaller).

        Some top alternatives to Shelf includes ComAround Knowledge, SmartSupport, KMS Lighthouse, Talisma KnowledgeBase, Verizon Knowledge Assist, IntelligenceBank KM, KnowledgeOwl, HuForce and ContactEngine.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].