Shelf Reviews in January 2025: User Ratings, Pros & Cons

"An easy way to elevate your team and product!"

What do you like best about Shelf? 1) Shelf is most helpful when it comes to content managing. The automatic reminders and allowing different individuals to have a peice in the creating and publishing to ensure not one or two individuals get bogged down. 2)The next feature that is unforgettable is the Agent Assist! Depending on how the customer flows through the IVR, Shelf will populate associate articles to the CSR.

"Shelf Review from a Credit Union perspective"

What do you like best about Shelf? Shelf does a nice job of allowing specific permissions to users depending on the content they should see. Wiki Templates make creating new Shelf content easy and efficent. We recently have moved to using the phone system, Genesys and are loving the Shelf integrations that are available. Finally, the libraries, sub folders, tags and categories allow to have a strong taxonomy thats consistent accross the organization.

"Shelf has a lot to offer, and they're willing to work on everything else."

What do you like best about Shelf? Features I love about Shelf: the different kinds of gems (especially decision trees), how easy it is to sort when creating and searching, the Announcements feature, the Insights feature, User Groups/Org Units.

"Very nice system!! It has worked very well."

What do you like best about Shelf? I think that the website has been designed easy to access and it is very easy to read and search information. Also the search tool is very good!

"Hyvä kokemus"

What do you like best about Shelf? Käyttöliittymän helppous on mielyttävä kokemus. What do you dislike about Shelf?

"It is really good, a little bit difficult in the beginning"

What do you like best about Shelf? Clear, easy to find needed information, esy to use but not that east to create new pages. What do you dislike about Shelf?

"The platform is easy to use, and the knowledge is well accessible."

What do you like best about Shelf? All the knowledge has been categorized smartly, but even when you are unsure where to search for specific information, you can search with a word and still find what you are looking for.

"New user for Shelf"

What do you like best about Shelf? The possibility to favourite pages makes it a lot easier to access the pages that I use the most. What do you dislike about Shelf?

"Shearch"

What do you like best about Shelf? It is easy to use search tool with different words. What do you dislike about Shelf?

"Excellent collaboration"

What do you like best about Shelf? Collaboration, constant improvement, speed of answer, modern app What do you dislike about Shelf?