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Showing 1-10 out of 137
CV
Christine V
08/23/23
"An easy way to elevate your team and product!"
What do you like best about Shelf? 1) Shelf is most helpful when it comes to content managing. The automatic reminders and allowing different individuals to have a peice in the creating and publishing to ensure not one or two individuals get bogged down. 2)The next feature that is unforgettable is the Agent Assist! Depending on how the customer flows through the IVR, Shelf will populate associate articles to the CSR.
AU
Anonymous User
11/01/22
"Very nice system!! It has worked very well."
What do you like best about Shelf? I think that the website has been designed easy to access and it is very easy to read and search information. Also the search tool is very good!
AU
Anonymous User
10/26/22
"It is really good, a little bit difficult in the beginning"
What do you like best about Shelf? Clear, easy to find needed information, esy to use but not that east to create new pages. What do you dislike about Shelf?
AU
Anonymous User
10/26/22
"The platform is easy to use, and the knowledge is well accessible."
What do you like best about Shelf? All the knowledge has been categorized smartly, but even when you are unsure where to search for specific information, you can search with a word and still find what you are looking for.
AU
Anonymous User
09/08/22
"Shearch"
What do you like best about Shelf? It is easy to use search tool with different words. What do you dislike about Shelf?
MN
Marta N
09/04/22
"Excellent collaboration"
What do you like best about Shelf? Collaboration, constant improvement, speed of answer, modern app What do you dislike about Shelf?
AU
Anonymous User
08/25/22
"its easy to use"
What do you like best about Shelf? I like that I can add instructions to my favorites and you don't need to know the full name to find the instruction What do you dislike about Shelf?
AU
Anonymous User
08/25/22
"It is a great knowledge based system."
What do you like best about Shelf? I like having the option to favorite my articles. What do you dislike about Shelf?
RS
Rosa S
08/25/22
"Great function!"
What do you like best about Shelf? The information is easy to read and favorite my article. What do you dislike about Shelf?
AU
Anonymous User
08/25/22
"Easy to use and find information"
What do you like best about Shelf? How easy and fast it is to find what I'm searching for. It's easy to send feedback through Self. It's very fast and easy to update and make changes to the contents.
