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Compare SolarWinds Service Desk vs GLPI

GLPI - Service Desk Software
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Overview

Description

SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of ... Read More

GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, ... Read More

Entry Level Pricing
  • Starts from $19
  • Not Available
Free Trial Availability
User Ratings

4.7

(57)
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Software Demo

Demo

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Pricing

Pricing Option
      Starting From
      • $19
      • Not Available
      Pricing Plans
      • Not Available
      • Not Available

      Other Details

      Organization Types supported
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      Platforms Supported
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Available
      • Not Available
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      User Reviews

      User Ratings
      Rating Distribution

      Excellent

      97

      Very Good

      61

      Good

      6

      Poor

      1

      Terible

      1

      Excellent

      30

      Very Good

      10

      Good

      0

      Poor

      0

      Terible

      0

      Expert's Review generated by AI

      No Expert ai Review available for the product

      GLPI stands out as a highly customizable open-source IT asset and support ticket system that has garnered praise for its adaptability to varying needs. Users appreciate its comprehensive ticket ...Read more

      Pros and Cons
      • Highly customizable open-source IT asset management and support ticket system with a strong supporting community.

      • Easy to use and customize, offering a complete ITSM solution.

      • Excellent graphical interface with easy handling and reporting features.

      • Provides project and contract management, automatic inventory, and deployment in multiple environments.

      • Allows for free calls and easy international communication.

      • Newcomers may find the richness of features and customizations overwhelming without proper support.

      • Limited selection in the Marketplace may restrict access to advanced functionalities and connectors.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Integrations

      Integration with other apps

      No Integration information available.

      Customers

      Customers

      No Customers information available.

      Airbus

      Airbus

      Habitat

      Habitat

      Doctolib

      Doctolib

      Media and Screenshots

      Screenshots
      All Networked Devices

      6 Screenshots

      Assests

      4 Screenshots

      Videos
      video-0

      1 Videos

      video-0

      4 Videos

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Yes, both SolarWinds Service Desk and GLPI offer a Free Trial.

      SolarWinds Service Desk is designed for Large Enterprises, Medium Business and Small Business.

      GLPI is designed for Large Enterprises, Medium Business and Small Business.

      The starting price of SolarWinds Service Desk begins at $19/User/Month, while pricing details for GLPI are unavailable.

      Some top alternatives to SolarWinds Service Desk includes Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, HelpDesk, SysAid, Sitehelpdesk, HESK and TechExcel ServiceWise.

      Some top alternatives to GLPI includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, IBM Control Desk, osTicket, TOPdesk, Spiceworks Help Desk, iSupport Software, Richdesk and Scopedesk.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].