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Compare Slack vs osTicket vs Zendesk Support vs Zoho Desk

Slack - Business Instant Messaging Software
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osTicket - Help Desk Software
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Overview

Description

Slack is the only unified communication platform for chatting, sharing, and collaborating. Whether in one-on-one conversations or a large group, Slack's threaded conversations keep everyone ... Read More

osTicket is open source, web based help desk software that can be used to help track and resolve customer service issues. The software saves time, reduces email clutter, and helps ... Read More

Entry Level Pricing
  • Starts from $2.67
  • Starts from $9
Free Trial Availability
  • Free Trial available
  • Free Trial available
Spotsaas Score

Not Available

9.6/10

User Ratings

4.3

(56)
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Software Demo

Demo

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Features

Total Features

0 Features

16 Features

Unique Features

No features

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    Pricing

    Pricing Option
        Starting From
        • $2.67
        • $9
        Pricing Plans
        • Not Available
        • Not Available

        Other Details

        Organization Types supported
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Installed - Windows
        • Mobile - Windows
        • Mobile - BlackBerry
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Installed - Windows
        • Mobile - Windows
        • Mobile - BlackBerry
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        2505

        Very Good

        213

        Good

        19

        Poor

        4

        Terible

        10

        Excellent

        31

        Very Good

        8

        Good

        2

        Poor

        0

        Terible

        1

        Expert's Review generated by AI

        No Expert ai Review available for the product

        No Expert ai Review available for the product

        Pros and Cons

        No pros or cons available for the product

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        Customers

        Customers
        Slack_customers_2

        Slack_customers_2

        Slack_customers_1

        Slack_customers_1

        Slack_customers_0

        Slack_customers_0

        No Customers information available.

        Media and Screenshots

        Screenshots
        screenshots

        7 Screenshots

        Custom Fields screenshot

        11 Screenshots

        Videos
        video-0

        1 Videos

        video-0

        1 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both Slack and osTicket offer a Free Trial.

        Slack is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

        osTicket is designed for Individuals, Large Enterprises, Medium Business and Small Business.

        Pricing for Slack Starts at $2.67/Month whereas for osTicket Starts at $9/User/Month.

        Some top alternatives to Slack includes Microsoft Teams, Glip, Google Chat, ChatWork, Dialog, Office Chat, imBee, Takle, SPACE Channel and Teamwork Chat.

        Some top alternatives to osTicket includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Jira Service Desk, Freshdesk, HelpDesk, SysAid, UVdesk, Jitbit Helpdesk, eStreamDesk, ReadyDesk, Spiceworks Help Desk, HESK, BoldDesk and GLPI.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].