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Compare ServiceNow Customer Service Management vs OnPage vs Freshservice

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

ServiceNow Customer Service Management - Help Desk Software

ServiceNow Customer Service Management

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OnPage - Incident Management Software

OnPage

(230)
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Overview
Affiliate Disclosure

Description

ServiceNow Customer Service Management (CSM) endeavors to provide consistent customer experience throughout the customer journey from issue to resolution. This effective software unites all ... Read More

OnPage's intuitive incident management software helps organizations quickly organize and track their incidents. It allows a great deal of flexibility in reporting, but requires no training ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $13.99 , yearly
Free Trial Availability
  • No free trial
Spotsaas Score

8.5/10

8.9/10

User Ratings

4.5

(308)
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Software Demo

Demo

View demo

View demo

Features

Total Features

14 Features

15 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • Not Available
          • $13.99 , yearly
          Pricing Pans
          • Not Available
          • Not Available
          Pricing Pageservicenow-customer-service-management pricingonpage pricing
          View detailed pricing
          View detailed pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - iOS
          • Mobile - Android
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - iOS
          • Mobile - Android
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Not Available
          • Available
          Get Quote
          Get Quote

          User Reviews

          User Ratings

          No Reviews

          No reviews available for the product

          4.5

          (based on 308 reviews)
          Rating Distribution

          No Reviews

          No reviews available for the product

          Excellent

          145

          Very Good

          64

          Good

          21

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          No Expert ai Review available for the product

          OnPage stands out as a reliable and user-friendly paging system, offering essential features for efficient communication. Users appreciate its ability to resolve staffing concerns around the ...Read more

          Pros and Cons

          No pros or cons available for the product

          • Reliable and user-friendly, providing timely notifications and resolving staffing coverage effectively.

          • Easy to use and setup, requiring little to no training, with reliable messaging for urgent matters.

          • Customizable features, such as tiered alerts, integrating well with user devices for enhanced flexibility and response times.

          • Responsive customer support available 24/7, resolving issues quickly and efficiently.

          • Secure and efficient communication, especially for sensitive patient information.

          • Limited customization options, especially regarding notification settings, custom sounds, and responding to pages with text.

          • Occasional glitches and issues with alerts, such as pages being sent to all team members instead of the intended recipient.

          • Complex setup and configuration, requiring time and effort for proper alerting functionality.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Read reviews
          Read reviews

          Integrations

          Integration with other apps

          No Integration information available.

          Slack
          Slack

          4.5

          (35011 reviews)
          BMC Cloud Lifecycle Management
          BMC Cloud Lifecycle Management

          4

          (1 reviews)
          ServiceNow Customer Service Management
          ServiceNow Customer Service Management

          Customers

          Customers
          Rogers

          Rogers

          7Eleven

          7Eleven

          LLOYDS

          LLOYDS

          No Customers information available.

          Media and Screenshots

          Screenshots

          No screenshots available.

          OnPage

          3 Screenshots

          Videos
          video-0

          1 Videos

          video-0

          2 Videos

          Alternatives

          Alternatives
          Zoho Desk - Help Desk Software
          Zoho Desk

          4.4

          Zendesk Support - Help Desk Software
          Zendesk Support

          4.3

          ManageEngine ServiceDesk Plus - Service Desk Software
          ManageEngine ServiceDesk Plus

          4.2

          Freshservice - Service Desk Software
          Freshservice

          4.4

          VictorOps - Incident Management Software
          VictorOps

          4.6

          Amixr - Incident Management Software
          Amixr

          Add to Compare

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          OnPage offers Free Trial, but ServiceNow Customer Service Management does not.

          ServiceNow Customer Service Management is designed for Large Enterprises, Medium Business and Small Business.

          OnPage is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of OnPage begins at $13.99/User/Month when yearly, while pricing details for ServiceNow Customer Service Management are unavailable.

          Some top alternatives to ServiceNow Customer Service Management includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice, Freshdesk, Deskero, Teamwork Desk, Front, HelpDesk, SysAid, Jitbit Helpdesk, HubSpot Service Hub, CRMdesk, HESK, BoldDesk and Little SaaS Communication.

          Some top alternatives to OnPage includes Freshservice, VictorOps, Amixr, AlertOps, Spike.sh, TaskCall, Mission Manager, Incident.io, StatusCast Incident Management, PagerTree and ResQ.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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          Louisville, Kentucky 40223, USA

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          9931 Corporate Campus Dr
          Louisville, Kentucky 40223, USA