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Compare Salesforce Service Cloud vs Jitbit Helpdesk vs Zendesk Support vs Zoho Desk

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

Salesforce Service Cloud - Help Desk Software

Salesforce Service Cloud

(780)
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Jitbit Helpdesk - Help Desk Software

Jitbit Helpdesk

(82)
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Overview
Affiliate Disclosure

Description

Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive service desk UI is designed for service ... Read More

Jitbit's revolutionary help desk software allows to easily manage support requests. The easy-to-use software includes everything needed to create, track and resolve customer issues. Using ... Read More

Entry Level Pricing
  • Starts from $25 , yearly
  • Starts from $24.92 , Billed Yearly
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.6/10

9.5/10

User Ratings

4.6

(1867)

4.4

(106)
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Software Demo

Demo

View demo

View demo

Features

Total Features

17 Features

16 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $25 , yearly
          • $24.92 , Billed Yearly
          Pricing Plans

          • Starter Suite

            $25

            /user/month

            Get Started

            • Dynamic Email Marketing and Analytics

            • Out-of-the-box Sales Processes

            • Seamless Customer Service

            Show more +

          • Pro Suite

            $100

            /user/month

            Get Started

            • Everything in Starter plus Enhanced; Real-Time Chat

            • Greater Customization and Automation

            • Sales Quoting and Forecasting

            Show more +

          • Enterprise

            $165

            /user/month

            Get Started

            • AI for Customer Service

            • Self-Service Help Center

            • Workflow Automation

            • Browse all pricing plans
          View detailed pricing
          View detailed pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
          Get Quote
          Get Quote

          User Reviews

          User Ratings

          4.6

          (based on 1867 reviews)

          4.4

          (based on 106 reviews)
          Rating Distribution

          Excellent

          774

          Very Good

          6

          Good

          0

          Poor

          0

          Terible

          0

          Excellent

          43

          Very Good

          33

          Good

          5

          Poor

          1

          Terible

          0

          Expert's Review generated by AI

          No Expert ai Review available for the product

          No Expert ai Review available for the product

          Pros and Cons

          No pros or cons available for the product

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Read reviews
          Read reviews

          Integrations

          Integration with other apps
          Quickbooks
          Quickbooks

          4.4

          (27182 reviews)
          Freshbooks
          Freshbooks

          4

          (4589 reviews)
          Jira
          Jira

          4.4

          (17380 reviews)
          Jira
          Jira

          4.4

          (17380 reviews)
          Harvest
          Harvest

          4.5

          (909 reviews)
          Trello
          Trello

          4.3

          (34350 reviews)

          Customers

          Customers
          Ticketmaster

          Ticketmaster

          IBM

          IBM

          NBC

          NBC

          Adobe

          Adobe

          HP

          HP

          GE

          GE

          Media and Screenshots

          Screenshots
          service cloud

          4 Screenshots

          Dashboard screenshot

          4 Screenshots

          Videos
          video-0

          1 Videos

          video-0

          4 Videos

          Alternatives

          Alternatives
          Zendesk Support - Help Desk Software
          Zendesk Support

          4.3

          Zoho Desk - Help Desk Software
          Zoho Desk

          4.4

          Tidio Logo
          Tidio Helpdesk
          Zendesk Support - Help Desk Software
          Zendesk Support

          4.3

          Zoho Desk - Help Desk Software
          Zoho Desk

          4.4

          Tidio Logo
          Tidio Helpdesk

          Add to Compare

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Salesforce Service Cloud and Jitbit Helpdesk offer a Free Trial.

          Salesforce Service Cloud is designed for Large Enterprises, Medium Business and Small Business.

          Jitbit Helpdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Pricing for Salesforce Service Cloud Starts at $25/user/month when yearly whereas for Jitbit Helpdesk Starts at $24.92/Month when Billed Yearly.

          Some top alternatives to Salesforce Service Cloud includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, HubSpot Service Hub, Help Scout, UseDesk, LabiDesk, AzureDesk, HESK and BoldDesk.

          Some top alternatives to Jitbit Helpdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Apptivo, Teamwork Desk, HelpDesk, SysAid, ReadyDesk, AzureDesk, Help Desk Premier, BoldDesk and Scopedesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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