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Compare Salesforce Service Cloud vs HelpNinja vs Zendesk Support vs Zoho Desk

HelpNinja - Help Desk Software
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Overview

Description

Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive service desk UI is designed for service ... Read More

HelpNinja is the software solution for agencies looking for an online help desk or a ticketing system. As a web-based application, user can track and monitor every user's work requests on ... Read More

Entry Level Pricing
  • Starts from $25 , yearly
  • Starts from $29 , Billed Yearly
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.6/10

8.5/10

User Ratings
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Software Demo

Demo

HelpNinja has not given any software demo yet

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Features

Total Features

17 Features

14 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $25 , yearly
          • $29 , Billed Yearly
          Pricing Plans
          • Starter Suite

            $25

            /user/month

            • Dynamic Email Marketing and Analytics

            • Out-of-the-box Sales Processes

            • Seamless Customer Service

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          • Pro Suite

            $100

            /user/month

            • Everything in Starter plus Enhanced; Real-Time Chat

            • Greater Customization and Automation

            • Sales Quoting and Forecasting

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          • Enterprise

            $165

            /user/month

            • AI for Customer Service

            • Self-Service Help Center

            • Workflow Automation

          • Browse all pricing plans
          • Samurai

            • Agents: 3

            • Mailbox: 3

            • Docs site: 1

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          • Ronin

            • Agents: 5

            • Includes features of Samurai plan

            • Mailboxes: 3

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          • Yamabushi

            • Agents: 10

            • Includes features of Ronin plan, plus

            • Mailbox: 5

            Show more +

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Not Available
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          User Reviews

          User Ratings

          No reviews available for the product

          Rating Distribution

          Excellent

          774

          Very Good

          6

          Good

          0

          Poor

          0

          Terible

          0

          No reviews available for the product

          Expert's Review generated by AI

          No Expert ai Review available for the product

          No Expert ai Review available for the product

          Pros and Cons

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          Ticketmaster

          Ticketmaster

          IBM

          IBM

          NBC

          NBC

          Phacient

          Phacient

          Astra WordPress Theme

          Astra WordPress Theme

          Creative Collaborations

          Creative Collaborations

          Media and Screenshots

          Screenshots
          service cloud

          4 Screenshots

          Group

          4 Screenshots

          Videos
          video-0

          1 Videos

          No videos available.

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Salesforce Service Cloud and HelpNinja offer a Free Trial.

          Salesforce Service Cloud is designed for Large Enterprises, Medium Business and Small Business.

          HelpNinja is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for Salesforce Service Cloud Starts at $25/user/month when yearly whereas for HelpNinja Starts at $29/Month when Billed Yearly.

          Some top alternatives to Salesforce Service Cloud includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, HubSpot Service Hub, Help Scout, UseDesk, LabiDesk, AzureDesk, HESK and BoldDesk.

          Some top alternatives to HelpNinja includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, Teamwork Desk, HelpDesk, SysAid, Jitbit Helpdesk, eStreamDesk, ReadyDesk, HelpdeskEddy, AzureDesk, HESK, DeskXpand and BoldDesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].