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Compare Quickbooks vs Zendesk Support vs Zoho Desk vs Tidio Helpdesk

Overview

Description

Quicken delivers powerful business and financial management software for small-business owners, accountants and tax professionals. Its accounting software helps you manage your important ... Read More

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $19 , yearly
Free Trial Availability
Spotsaas Score

9.8/10

9.2/10

User Ratings
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Software Demo

Demo

Features

Total Features

17 Features

29 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • Not Available
          • $19 , yearly
          Pricing Plans
          • Not Available
          • Support Team

            $25

            /user/month

            • Ticketing system

            • Email

            • Contact form and Web Widget

            Show more +

          • Suite Team

            $69

            /user/month

            • Support Team; plus

            • AI agents

            • Customer and internal knowledge base

            Show more +

          • Suite Professional

            $149

            /user/month

            • Suite Team plus

            • Live and custom analytics

            • Skills-based routing

            Show more +

          • Browse all pricing plans

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          7628

          Very Good

          455

          Good

          114

          Poor

          41

          Terible

          107

          Excellent

          1493

          Very Good

          214

          Good

          31

          Poor

          7

          Terible

          12

          Expert's Review generated by AI

          Over the past year, this product has consistently impressed users with its exceptional customer support and user-friendly interface. The customer service team, frequently praised for being ...Read more

          Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more

          Pros and Cons
          • Exceptional customer service, with representatives described as friendly, knowledgeable, and patient.

          • Fast and efficient issue resolution, often within minutes or a single call.

          • Support staff go above and beyond to thoroughly explain solutions and provide follow-up materials for future guidance.

          • Helpful for beginners and non-technical users, with clear step-by-step guidance provided.

          • Some technical issues require contacting support, such as connectivity problems with apps and account recovery.

          • Occasional challenges with specific features like VAT payments and payroll functionalities may confuse new users.

          • It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.

          • By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.

          • The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.

          • Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.

          • While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Integration with other apps

          No Integration information available.

          Customers

          Customers

          No Customers information available.

          Uber

          Uber

          Siemens

          Siemens

          Shopify

          Shopify

          Media and Screenshots

          Screenshots
          Bill pay widget

          4 Screenshots

          Zendesk

          5 Screenshots

          Videos
          video-0

          2 Videos

          video-0

          2 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Quickbooks and Zendesk Support offer a Free Trial.

          Quickbooks is designed for Individuals, Freelancers, Medium Business and Small Business.

          Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of Zendesk Support begins at $19/user/month when yearly, while pricing details for Quickbooks are unavailable.

          Some top alternatives to Quickbooks includes Xero, Freshbooks, Sage Accounting (Sage One), Zoho Books, easybook.io, QuickFile, AccountingSuite, Sage Business Cloud Accounting, Wave and Sage 50cloud Accounting.

          Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].