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Compare PagerDuty vs xMatters vs Freshservice

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xMatters - Incident Management Software
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Overview

Description

PagerDuty is incident management software designed to handle the challenges of managing today's modern applications and their teams. From simple alerts to sophisticated 24/7 ... Read More

xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize ... Read More

Entry Level Pricing
  • Starts from $10
  • Starts from $16
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.8/10

9.4/10

User Ratings
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Software Demo

Demo

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Features

Total Features

6 Features

9 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $10
          • $16
          Pricing Plans
          • Starter

            • Unlimited domestic phone / SMS notifications

            • Unlimited API calls

            • No maintenance windows ever

          • Team

            • Includes Starter Plan features, plus

            • Unlimited global phone / SMS notifications

            • 350+ out of the box integrations

            Show more +

          • Business

            • Includes Team Plan features, plus

            • SSO and advanced permissions

            • Advanced ITSM Integrations

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          • Browse all pricing plans
          • Not Available

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - iOS
          • Mobile - Android
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - iOS
          • Mobile - Android
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          203

          Very Good

          54

          Good

          1

          Poor

          0

          Terible

          0

          Excellent

          192

          Very Good

          61

          Good

          4

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          PagerDuty has garnered high praise for its exceptional incident management capabilities and user-friendly interface. Users appreciate its real-time alerting system, seamless integration with ...Read more

          xMatters emerges as a reliable and efficient tool for IT alerting and incident management, as highlighted by users in recent reviews. Many users appreciate its seamless integration with existing ...Read more

          Pros and Cons
          • Efficient real-time alerting system that ensures timely responses and resolution of incidents.

          • User-friendly interface with intuitive design, making it easy to navigate and use.

          • Seamless integration with a variety of applications, enabling better automation and workflow enhancement.

          • Reliable on-call scheduling feature for continuous coverage and quick overrides when needed.

          • Customizable alerting mechanisms based on severity, contributing to focused attention on critical issues.

          • Complexity for new users without proper training or support may result in challenges in utilizing the full range of features efficiently.

          • Limited options in the Marketplace for additional apps and connectors might restrict advanced functionalities and integrations.

          • Automates workflows and alerts, saving time and ensuring timely responses to issues.

          • Offers various integration options with existing systems, making it easy to combine and replace alerts.

          • Provides multiple alert devices and communication channels, improving accessibility and responsiveness.

          • User-friendly interface, easy to navigate and use, even for new users.

          • Helps in incident management and escalation, ensuring critical issues are addressed promptly.

          • Some users find the search function and schedule setup confusing or could be improved.

          • Limited customization options for individual preferences like alert sounds.

          • Few minor issues reported with UI elements for easier configuration and management.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          Vodafone

          Vodafone

          OVO Energy Powers Digital Transformation

          OVO Energy Powers Digital Transformation

          PagerDuty

          PagerDuty

          Accenture

          Accenture

          Principal

          Principal

          Bcm

          Bcm

          Media and Screenshots

          Screenshots
          Cut down on noise

          5 Screenshots

          Test the integration

          1 Screenshots

          Videos
          video-0

          3 Videos

          video-0

          3 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both PagerDuty and xMatters offer a Free Trial.

          PagerDuty is designed for Large Enterprises, Medium Business and Small Business.

          xMatters is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for PagerDuty Starts at $10 whereas for xMatters Starts at $16/User/Month.

          Some top alternatives to PagerDuty includes Freshservice, xMatters, Opsgenie, VictorOps, YetiCloud, AlertOps, Splunk On-Call, Splunk Enterprise, ServiceNow Customer Service Management, Zenduty and StatusCast Incident Management.

          Some top alternatives to xMatters includes Freshservice, Ivanti Service Manager, PagerDuty, Opsgenie, AlertOps, Everbridge IT Alerting, Mission Manager, ServiceNow Customer Service Management, Zenduty, StatusCast Incident Management and PagerTree.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].