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Compare OTRS vs BoldDesk vs Zoho Desk vs Zendesk Support

OTRS - Help Desk Software
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BoldDesk - Help Desk Software
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Overview

Description

OTRS is a help desk software that simplifies the whole help desk procedure and transforms it into a convenient and efficient process. It enables users to create various types of tickets or ... Read More

BoldDesk is a cloud-based ticketing platform that simplifies your support operations. It lets you group your customer service requests into one place, assign them to the right agents, ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $8 , Billed Yearly
Free Trial Availability
  • No free trial
  • Free Trial available
Spotsaas Score

8.7/10

8.7/10

User Ratings

2.5

(93)
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Software Demo

Demo

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Features

Total Features

14 Features

15 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • Not Available
          • $8 , Billed Yearly
          Pricing Pans
          • Not Available
          • Standard (Agent Based)

            • Email ticketing

            • Knowledge base

            • Ticket auto assignment

            Show more +

          • Growth (Agent Based)

            • Includes features of Starter plan, plus

            • Ticket event and time trigger rules

            • CSAT surveys

            Show more +

          • Enterprise (Agent Based)

            • Includes features of Growth plan, plus

            • Multi-brand help desk

            • Multi-brand knowledge base

            Show more +

          • Browse all pricing plans
          Pricing Pageotrs pricingbolddesk pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings

          No Reviews

          No reviews available for the product

          Rating Distribution

          Excellent

          0

          Very Good

          0

          Good

          0

          Poor

          0

          Terible

          1

          No Reviews

          No reviews available for the product

          Expert's Review generated by AI

          No Expert ai Review available for the product

          No Expert ai Review available for the product

          Pros and Cons
          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Negative Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          bemol

          bemol

          Polk County

          Polk County

          Salvagnini

          Salvagnini

          IBM

          IBM

          Intel

          Intel

          Siemens

          Siemens

          Media and Screenshots

          Screenshots
          Dashboard screenshot

          1 Screenshots

          No screenshots available.

          Videos
          video-0

          2 Videos

          video-0

          1 Videos

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          BoldDesk offers Free Trial, but OTRS does not.

          OTRS is designed for Large Enterprises, Medium Business and Small Business.

          BoldDesk is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of BoldDesk begins at $8/User/Month when Billed Yearly, while pricing details for OTRS are unavailable.

          Some top alternatives to OTRS includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice, Jira Service Desk, Freshdesk, HelpDesk, SysAid, osTicket, Jitbit Helpdesk, ReadyDesk, HelpdeskEddy, HESK, BoldDesk and ServiceNow Customer Service Management.

          Some top alternatives to BoldDesk includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice, Freshdesk, Deskero, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, Desky, eStreamDesk, EngageBay Helpdesk System, ReadyDesk, LabiDesk and AzureDesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].