Compare Opsgenie vs xMatters

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Opsgenie (123) Get Quote Get Quote	xMatters (257) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Opsgenie is a SaaS-based incident management software. It combines notification and collaboration tools with intelligent alerting capabilities in an easy-to-use web interface. Opsgenie's ... Read More	xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize ... Read More
Entry Level Pricing	Starts from $9 , Billed Yearly	Starts from $16
Free Trial Availability	Get Free Trial	Free Trial available
Spotsaas Score	9.0/10	9.4/10
User Ratings	4.5 (213)	4.4 (897)
	Get Quote	Get Quote

Software Demo

Demo

Features

Total Features	6 Features	9 Features
Unique Features
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Pricing

Pricing Option
Starting From	$9 , Billed Yearly	$16
Pricing Plans	Free Get Started Up to 5 users Number of Alerts: Unlimited E-mail Notifications: Unlimited Show more + Essentials Get Started Includes Free Plan features, plus SMS/Voice Notifications (US & Canada): # of users x100 SMS/Voice Notifications (International): # of users x25 Show more + Standard Get Started Includes Essentials Plan features, plus SMS/Voice Notifications (US & Canada): Unlimited SMS/Voice Notifications (International): Unlimited Show more + Browse all pricing plans	Not Available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Individuals Freelancers	Large Enterprises Medium Business Small Business Individuals Freelancers
Platforms Supported	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.5 (based on 213 reviews)	4.4 (based on 897 reviews)
Rating Distribution	Excellent 99 Very Good 22 Good 1 Poor 1 Terible 0	Excellent 192 Very Good 61 Good 4 Poor 0 Terible 0
Expert's Review generated by AI	Opsgenie has garnered significant positive feedback in the past 12 months, highlighting its key strengths in incident management and on-call scheduling. Users appreciate its ease of use, ...Read more	xMatters emerges as a reliable and efficient tool for IT alerting and incident management, as highlighted by users in recent reviews. Many users appreciate its seamless integration with existing ...Read more
Pros and Cons	Automates incident processes, ensuring alerts are managed and assigned correctly without manual intervention. Efficient monitoring and management of production and development servers, with customizable templates and alert notifications. Easy setup for on-call rotations and notifications via various channels like SMS, call, and email. Provides integrations with various platforms, allowing for custom notification strategies and alarm analysis. Potential complexity for newcomers due to the richness of features and customization options, may require proper support for effective utilization. Limited availability in the Marketplace for advanced apps and connectors, restricting the scope for additional functionalities.	Automates workflows and alerts, saving time and ensuring timely responses to issues. Offers various integration options with existing systems, making it easy to combine and replace alerts. Provides multiple alert devices and communication channels, improving accessibility and responsiveness. User-friendly interface, easy to navigate and use, even for new users. Some users find the search function and schedule setup confusing or could be improved. Limited customization options for individual preferences like alert sounds.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Jira 4.4 (17380 reviews) Zapier 4.3 (3331 reviews) Slack 4.5 (35011 reviews)	Jira 4.4 (17380 reviews) Slack 4.5 (35011 reviews) New Relic APM 4.5 (382 reviews)

Customers

Customers	Looker	Accenture Viasat Principal

Media and Screenshots

Screenshots	4 Screenshots	1 Screenshots
Videos	4 Videos	3 Videos

Alternatives

Alternatives	Freshservice 4.4 Jira Service Desk 4.1 PagerDuty 4.5	Freshservice 4.4 Ivanti Service Manager 3.8 PagerDuty 4.5

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Opsgenie and xMatters offer a Free Trial.

Opsgenie is designed for Large Enterprises, Medium Business and Small Business.

xMatters is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Opsgenie Starts at $9/User/Month when Billed Yearly whereas for xMatters Starts at $16/User/Month.

Some top alternatives to Opsgenie includes Freshservice, Jira Service Desk, PagerDuty, VictorOps, Amixr, AlertOps, Splunk On-Call, Spike.sh, Mission Manager, StatusCast Incident Management and PagerTree.

Some top alternatives to xMatters includes Freshservice, Ivanti Service Manager, PagerDuty, Opsgenie, AlertOps, Everbridge IT Alerting, Mission Manager, ServiceNow Customer Service Management, Zenduty, StatusCast Incident Management and PagerTree.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Opsgenie vs xMatters

Opsgenie

xMatters

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure