Compare Opsgenie vs VictorOps vs Freshservice

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Opsgenie (123) Get Quote Get Quote	VictorOps (45) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Opsgenie is a SaaS-based incident management software. It combines notification and collaboration tools with intelligent alerting capabilities in an easy-to-use web interface. Opsgenie's ... Read More	VictorOps is incident management software that empowers user to respond better, faster, and smarter. Incidents are created, assigned and communicated through one secure web interface. Data ... Read More
Entry Level Pricing	Starts from $9 , Billed Yearly	Starts from $5 , Billed Yearly
Free Trial Availability	Get Free Trial	Get Free Trial
Spotsaas Score	9.0/10	8.4/10
User Ratings	4.5 (213)	4.6 (53)
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Software Demo

Demo	View demo	View demo

Features

Total Features	6 Features	4 Features
Unique Features
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Pricing

Pricing Option
Starting From	$9 , Billed Yearly	$5 , Billed Yearly
Pricing Pans	Free Get Started Up to 5 users Number of Alerts: Unlimited E-mail Notifications: Unlimited Show more + Essentials Get Started Includes Free Plan features, plus SMS/Voice Notifications (US & Canada): # of users x100 SMS/Voice Notifications (International): # of users x25 Show more + Standard Get Started Includes Essentials Plan features, plus SMS/Voice Notifications (US & Canada): Unlimited SMS/Voice Notifications (International): Unlimited Show more + Browse all pricing plans	Starter Get Started Users: 10 100+ Out-of-the-Box Integrations ITSM Integrations (ServiceNow, JIRA) Show more + Growth Get Started Includes Starter Plan features, plus Users: Unlimited Enriched Notifications with Runbooks and Annotations Enterprise Get Started Includes Growth Plan features, plus ITSM Integrations (ServiceNow, JIRA) Similar Incidents Show more + Browse all pricing plans
Pricing Page
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Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Individuals Freelancers	Large Enterprises Medium Business Small Business Individuals Freelancers
Platforms Supported	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available
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User Reviews

User Ratings	4.5 (based on 213 reviews)	4.6 (based on 53 reviews)
Rating Distribution	Excellent 99 Very Good 22 Good 1 Poor 1 Terible 0	Excellent 33 Very Good 11 Good 0 Poor 0 Terible 1
Expert's Review generated by AI	Opsgenie has garnered significant positive feedback in the past 12 months, highlighting its key strengths in incident management and on-call scheduling. Users appreciate its ease of use, ...Read more	VictorOps stands out as an exceptional platform for DevOps IT triage, offering robust features that streamline incident management and alert handling. The Rules Engine and annotations facilitate ...Read more
Pros and Cons	Automates incident processes, ensuring alerts are managed and assigned correctly without manual intervention. Efficient monitoring and management of production and development servers, with customizable templates and alert notifications. Easy setup for on-call rotations and notifications via various channels like SMS, call, and email. Provides integrations with various platforms, allowing for custom notification strategies and alarm analysis. Enables effective incident management across multiple services and infrastructure, facilitating alarm setup and escalation. Potential complexity for newcomers due to the richness of features and customization options, may require proper support for effective utilization. Limited availability in the Marketplace for advanced apps and connectors, restricting the scope for additional functionalities.	Centralizes troubleshooting workflow for software engineers and IT workers. Mobile app allows handling incidents, escalations, and alerts effectively. Offers breadth of integrations for alerts and smart alert customization. Provides fine-grained controls for each team's escalation thresholds. Integrates with various production environments and group-communication tools. Concerns about potential price hikes post-acquisition. Some users find the user interface hard to navigate. Need for improvements in the mobile app for emergency schedule changes.
Positive Reviews	No reviews available for the product	No reviews available for the product
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Integrations

Integration with other apps	Jira 4.4 (17380 reviews) Zapier 4.3 (3331 reviews) Slack 4.5 (35011 reviews)	GitHub 4.6 (7709 reviews) Microsoft Azure 4.1 (888 reviews) Slack 4.5 (35011 reviews)

Customers

Customers	Looker	Crowdtap Myob Entrust

Media and Screenshots

Screenshots	4 Screenshots	5 Screenshots
Videos	4 Videos	3 Videos

Alternatives

Alternatives	Freshservice 4.4 Jira Service Desk 4.1 PagerDuty 4.5	Freshservice 4.4 PagerDuty 4.5 Opsgenie 4.5

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Opsgenie and VictorOps offer a Free Trial.

Opsgenie is designed for Large Enterprises, Medium Business and Small Business.

VictorOps is designed for and undefined.

Pricing for Opsgenie Starts at $9/User/Month when Billed Yearly whereas for VictorOps Starts at $5/User/Month when Billed Yearly.

Some top alternatives to Opsgenie includes Freshservice, Jira Service Desk, PagerDuty, VictorOps, Amixr, AlertOps, Splunk On-Call, Spike.sh, Mission Manager, StatusCast Incident Management and PagerTree.

Some top alternatives to VictorOps includes Freshservice, PagerDuty, Opsgenie, YetiCloud, AlertOps, Spike.sh, Mission Manager, Zenduty, Incident.io, StatusCast Incident Management and PagerTree.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Opsgenie vs VictorOps vs Freshservice

Opsgenie

VictorOps

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure