Compare Opsgenie vs Jira Service Desk

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Opsgenie (123) Get Quote Get Quote	Jira Service Desk (269) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Opsgenie is a SaaS-based incident management software. It combines notification and collaboration tools with intelligent alerting capabilities in an easy-to-use web interface. Opsgenie's ... Read More	Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and ... Read More
Entry Level Pricing	Starts from $9 , Billed Yearly	Starts from $10
Free Trial Availability	Get Free Trial	Get Free Trial
Spotsaas Score	9.0/10	Not Available
User Ratings	4.5 (213)	4.1 (1068)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	6 Features	0 Features
Unique Features		No features
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Pricing

Pricing Option
Starting From	$9 , Billed Yearly	$10
Pricing Plans	Free Get Started Up to 5 users Number of Alerts: Unlimited E-mail Notifications: Unlimited Show more + Essentials Get Started Includes Free Plan features, plus SMS/Voice Notifications (US & Canada): # of users x100 SMS/Voice Notifications (International): # of users x25 Show more + Standard Get Started Includes Essentials Plan features, plus SMS/Voice Notifications (US & Canada): Unlimited SMS/Voice Notifications (International): Unlimited Show more + Browse all pricing plans	Not Available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.5 (based on 213 reviews)	4.1 (based on 1068 reviews)
Rating Distribution	Excellent 99 Very Good 22 Good 1 Poor 1 Terible 0	Excellent 133 Very Good 109 Good 21 Poor 5 Terible 1
Expert's Review generated by AI	Opsgenie has garnered significant positive feedback in the past 12 months, highlighting its key strengths in incident management and on-call scheduling. Users appreciate its ease of use, ...Read more	No Expert ai Review available for the product
Pros and Cons	Automates incident processes, ensuring alerts are managed and assigned correctly without manual intervention. Efficient monitoring and management of production and development servers, with customizable templates and alert notifications. Easy setup for on-call rotations and notifications via various channels like SMS, call, and email. Provides integrations with various platforms, allowing for custom notification strategies and alarm analysis. Enables effective incident management across multiple services and infrastructure, facilitating alarm setup and escalation. Potential complexity for newcomers due to the richness of features and customization options, may require proper support for effective utilization. Limited availability in the Marketplace for advanced apps and connectors, restricting the scope for additional functionalities.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Jira 4.4 (17380 reviews) Zapier 4.3 (3331 reviews) Slack 4.5 (35011 reviews)	Jira 4.4 (17380 reviews) Trello 4.3 (34350 reviews) Confluence 4.1 (7140 reviews)

Customers

Customers	Looker	Domino's Airbnb Square

Media and Screenshots

Screenshots	4 Screenshots	5 Screenshots
Videos	4 Videos	1 Videos

Alternatives

Alternatives	Freshservice 4.4 Jira Service Desk 4.1 PagerDuty 4.5	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Opsgenie and Jira Service Desk offer a Free Trial.

Opsgenie is designed for Large Enterprises, Medium Business and Small Business.

Jira Service Desk is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Opsgenie Starts at $9/User/Month when Billed Yearly whereas for Jira Service Desk Starts at $10One-Time Payment.

Some top alternatives to Opsgenie includes Freshservice, Jira Service Desk, PagerDuty, VictorOps, Amixr, AlertOps, Splunk On-Call, Spike.sh, Mission Manager, StatusCast Incident Management and PagerTree.

Some top alternatives to Jira Service Desk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Mint Service Desk, Symantec ServiceDesk, Freshdesk, HelpDesk, ReadyDesk, Milldesk, HESK, Scopedesk and GLPI.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Opsgenie vs Jira Service Desk

Opsgenie

Jira Service Desk

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure