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Compare ManageEngine SupportCenter Plus vs Zoho Desk vs Zendesk Support vs Tidio Helpdesk

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

ManageEngine SupportCenter Plus - Help Desk Software

ManageEngine SupportCenter Plus

(5)
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Zoho Desk - Help Desk Software

Zoho Desk

(4147)
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Overview
Affiliate Disclosure

Description

SupportCenter is a highly flexible ITIL based helpdesk solution that provides an excellent basis for the management of the IT Service Desk, whether in SMB or Enterprise organizations. ... Read More

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $7 , yearly
Free Trial Availability
  • No free trial
Spotsaas Score

7.7/10

9.7/10

User Ratings

4.2

(10)

4.4

(3462)
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Visit website

Software Demo

Demo

Features

Total Features

8 Features

27 Features

Unique Features
      Get Quote
      Visit website

      Pricing

      Pricing Option
          Starting From
          • Not Available
          • $7 , yearly
          Pricing Plans
          • Not Available

          • Express

            $9

            /user/month

            Get Started

            • Small business essentials:

            • Email

            • Social media

            Show more +

          • Standard

            $20

            /user/month

            Get Started

            • Everything in Express +

            • Live chat (Business Messaging)

            • Instant messaging

            Show more +

          • Professional

            $35

            /user/month

            Get Started

            • Everything in Standard +

            • Telephony

            • Blueprints

            Show more +

            • Browse all pricing plans
          View detailed pricing
          View detailed pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
          Get Quote
          Visit Website

          User Reviews

          User Ratings

          4.2

          (based on 10 reviews)

          4.4

          (based on 3462 reviews)
          Rating Distribution

          Excellent

          1

          Very Good

          4

          Good

          0

          Poor

          0

          Terible

          0

          Excellent

          2628

          Very Good

          1272

          Good

          213

          Poor

          15

          Terible

          19

          Expert's Review generated by AI

          No Expert ai Review available for the product

          Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ...Read more

          Pros and Cons

          • Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.

          • Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.

          • Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.

          • Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.

          • Although mobile support is available, certain functionalities may be more limited compared to the desktop version.

          • Configuring advanced features and integrations may require time and technical knowledge.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Read reviews
          Read reviews

          Integrations

          Integration with other apps

          No Integration information available.

          Zoho Books
          Zoho Books

          4.5

          (565 reviews)
          Jira
          Jira

          4.4

          (17380 reviews)
          Trello
          Trello

          4.3

          (34350 reviews)

          Customers

          Customers

          No Customers information available.

          NHS

          NHS

          Rogers

          Rogers

          ESSILOR

          ESSILOR

          Media and Screenshots

          Screenshots

          No screenshots available.

          Zoho Desk

          4 Screenshots

          Videos
          video-0

          3 Videos

          video-0

          4 Videos

          Alternatives

          Alternatives
          Zendesk Support - Help Desk Software
          Zendesk Support

          4.3

          Zoho Desk - Help Desk Software
          Zoho Desk

          4.4

          Tidio Logo
          Tidio Helpdesk
          Zendesk Support - Help Desk Software
          Zendesk Support

          4.3

          Tidio Logo
          Tidio Helpdesk
          ManageEngine ServiceDesk Plus - Service Desk Software
          ManageEngine ServiceDesk Plus

          4.2

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Zoho Desk offers Free Trial, but ManageEngine SupportCenter Plus does not.

          ManageEngine SupportCenter Plus is designed for Large Enterprises, Medium Business and Small Business.

          Zoho Desk is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of Zoho Desk begins at $7/user/month when yearly, while pricing details for ManageEngine SupportCenter Plus are unavailable.

          Some top alternatives to ManageEngine SupportCenter Plus includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Jira Service Desk, Freshdesk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, CRMdesk, LabiDesk, Support.cc by 500apps, BoldDesk, ServiceNow Customer Service Management and Web+Center.

          Some top alternatives to Zoho Desk includes Zendesk Support, Tidio Helpdesk, ManageEngine ServiceDesk Plus, Jira Service Desk, HelpDesk, SysAid, Desky, ReadyDesk, Sitehelpdesk, Trakdesk, HESK and BoldDesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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          Louisville, Kentucky 40223, USA

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          9931 Corporate Campus Dr
          Louisville, Kentucky 40223, USA