ManageEngine SupportCenter Plus Reviews in January 2025: User Ratings, Pros & Cons

Fast and Effective

PROS & CONS What are the best aspects of this product? SupportEngine's best feature is its awesome, responsive, knowledgeable support team. What aspects are problematic or could work better? The software doesn't have an asset management functionality. What specific problems in your company were solved by this product? For years, ManageEngine SupportCenter Plus has been a huge boost to our drive in addressing and delivering top class service to customers. Are you a current user of ...

So Far A Positive Experience

PROS & CONS What are the best aspects of this product? SupportEngine's web-based approach makes it easy for for multiple users to manage their assets. I know because I used to work with an application-based asset management solution. The agent-based platform is also great thing as it auto populates fields based on the scanned information. What aspects are problematic or could work better? The system may be quite rigid in several areas, especially in multi- editing, organizing, and ...

SupportCenter Plus Personal Thoughts

PROS & CONS What are the best aspects of this product? SupportEngine Plus makes it easy for us to create, close, and respond to tickets. The system is also ideal in tracking content and multiple accounts. I also rely on the system for accurate professional service hours billing. I love how I can customize my reports as well. What aspects are problematic or could work better? There are certain features I think should be improved upon. For instance, I can't edit anything on the summary ...

So Far A Positive Experience

PROS & CONS What are the best aspects of this product? SupportEngine's web-based approach makes it easy for for multiple users to manage their assets. I know because I used to work with an application-based asset management solution. The agent-based platform is also great thing as it auto populates fields based on the scanned information. What aspects are problematic or could work better? The system may be quite rigid in several areas, especially in multi- editing, organizing, and ...

SupportCenter Plus Personal Thoughts

PROS & CONS What are the best aspects of this product? SupportEngine Plus makes it easy for us to create, close, and respond to tickets. The system is also ideal in tracking content and multiple accounts. I also rely on the system for accurate professional service hours billing. I love how I can customize my reports as well. What aspects are problematic or could work better? There are certain features I think should be improved upon. For instance, I can't edit anything on the summary ...