Compare Jira vs PagerDuty vs Freshservice

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Jira (1180) Get Quote Get Quote	PagerDuty (258) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Jira is every team's tool for project management, making it easy to track progress, priorities, and workload, while staying connected across teams. The platform helps plan, track, and ... Read More	PagerDuty is incident management software designed to handle the challenges of managing today's modern applications and their teams. From simple alerts to sophisticated 24/7 ... Read More
Entry Level Pricing	Starts from $6.25 , Billed Yearly	Starts from $10
Free Trial Availability	Get Free Trial	Get Free Trial
Spotsaas Score	9.8/10	9.8/10
User Ratings	4.4 (17380)	4.5 (1748)
	Get Quote	Get Quote

Software Demo

Demo	Jira has not given any software demo yet If you're the owner of this profile, add your demo.Contact us	View demo

Features

Total Features	41 Features	6 Features
Unique Features
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Pricing

Pricing Option
Starting From	$6.25 , Billed Yearly	$10
Pricing Pans	Free (Cloud) Get Started User limit (per site) - 10 users Site limit - One Scrum and Kanban boards Show more + Standard (Cloud) Get Started Per user (average) $75 a month User tier: 1 - 10 User limit (per site) - 20,000 users Show more + Premium (Cloud) Get Started Per user (average) $1,450 a year User tier: 1 - 10 User limit (per site) - 35,000 Users Show more + Browse all pricing plans	Starter Get Started Unlimited domestic phone / SMS notifications Unlimited API calls No maintenance windows ever Team Get Started Includes Starter Plan features, plus Unlimited global phone / SMS notifications 350+ out of the box integrations Show more + Business Get Started Includes Team Plan features, plus SSO and advanced permissions Advanced ITSM Integrations Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Individuals Freelancers	Large Enterprises Medium Business Small Business Individuals Freelancers
Platforms Supported	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.4 (based on 17380 reviews)	4.5 (based on 1748 reviews)
Rating Distribution	Excellent 1067 Very Good 97 Good 11 Poor 1 Terible 4	Excellent 203 Very Good 54 Good 1 Poor 0 Terible 0
Expert's Review generated by AI	Jira stands out as a top-tier project management tool, as evidenced by the glowing reviews it has received in the past 12 months. Users consistently praise Jira for its robust Agile Methodology ...Read more	PagerDuty has garnered high praise for its exceptional incident management capabilities and user-friendly interface. Users appreciate its real-time alerting system, seamless integration with ...Read more
Pros and Cons	Agile Methodology support for sprint tracking, roles, ceremonies, and dashboards. Intuitive and easy-to-use interface with great flexibility for customization. Excellent tracking system with accurate notifications for project changes and assignments. Smooth integration with other services and platforms. Effective task management tool for both individuals and corporate teams. Newcomers may find the richness of features and customizations complex without proper guidance. Limited selection in the Marketplace for advanced apps and connectors, restricting full functionality.	Efficient real-time alerting system that ensures timely responses and resolution of incidents. User-friendly interface with intuitive design, making it easy to navigate and use. Seamless integration with a variety of applications, enabling better automation and workflow enhancement. Reliable on-call scheduling feature for continuous coverage and quick overrides when needed. Customizable alerting mechanisms based on severity, contributing to focused attention on critical issues. Complexity for new users without proper training or support may result in challenges in utilizing the full range of features efficiently. Limited options in the Marketplace for additional apps and connectors might restrict advanced functionalities and integrations.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Miro 4.7 (7384 reviews) Trello 4.3 (34350 reviews) Confluence 4.1 (7140 reviews)	Jira 4.4 (17380 reviews) Salesforce 4.3 (31400 reviews) Slack 4.5 (35011 reviews)

Customers

Customers	Cisco ebay Square	Vodafone OVO Energy Powers Digital Transformation PagerDuty

Media and Screenshots

Screenshots	6 Screenshots	5 Screenshots
Videos	No videos available.	3 Videos

Alternatives

Alternatives	Trello 4.3 Confluence 4.1 Asana 4.3	Freshservice 4.4 xMatters 4.4 Opsgenie 4.5

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Jira and PagerDuty offer a Free Trial.

Jira is designed for Large Enterprises, Medium Business and Small Business.

PagerDuty is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Jira Starts at $6.25/User/Month when Billed Yearly whereas for PagerDuty Starts at $10.

Some top alternatives to Jira includes Trello, Confluence, Asana, SwiftKanban, Kanbanize, ClickUp, Height, Kanban Tool, Kanban Zone and KanbanFlow.

Some top alternatives to PagerDuty includes Freshservice, xMatters, Opsgenie, VictorOps, YetiCloud, AlertOps, Splunk On-Call, Splunk Enterprise, ServiceNow Customer Service Management, Zenduty and StatusCast Incident Management.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Jira vs PagerDuty vs Freshservice

Jira

PagerDuty

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure