Compare Incident.io vs PagerDuty vs Freshservice

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Incident.io (126) Get Quote Get Quote	PagerDuty (258) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Incident.io is a Slack-integrated incident response platform designed for companies experiencing rapid growth. Our platform makes it easy to manage events that can disrupt daily business ... Read More	PagerDuty is incident management software designed to handle the challenges of managing today's modern applications and their teams. From simple alerts to sophisticated 24/7 ... Read More
Entry Level Pricing	Starts from $16 , Billed Yearly	Starts from $10
Free Trial Availability	No free trial	Get Free Trial
Spotsaas Score	7.8/10	9.8/10
User Ratings	4.8 (22)	4.5 (1748)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	5 Features	6 Features
Unique Features
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Pricing

Pricing Option
Starting From	$16 , Billed Yearly	$10
Pricing Pans	Starter Get Started Viewers - Unlimited Workflows - 3 Custom Field - 5 Show more + Pro Get Started Viewers - Unlimited Workflows - 10 Custom Field - 10 Show more + Enterprise Get Started Viewers - Unlimited Workflows - Unlimited Custom Field - Unlimited Show more +	Starter Get Started Unlimited domestic phone / SMS notifications Unlimited API calls No maintenance windows ever Team Get Started Includes Starter Plan features, plus Unlimited global phone / SMS notifications 350+ out of the box integrations Show more + Business Get Started Includes Team Plan features, plus SSO and advanced permissions Advanced ITSM Integrations Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Individuals Freelancers	Large Enterprises Medium Business Small Business Individuals Freelancers
Platforms Supported	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.8 (based on 22 reviews)	4.5 (based on 1748 reviews)
Rating Distribution	Excellent 120 Very Good 6 Good 0 Poor 0 Terible 0	Excellent 203 Very Good 54 Good 1 Poor 0 Terible 0
Expert's Review generated by AI	Incident.io has garnered high praise for its seamless integration with Slack, making incident management a breeze for teams. Users appreciate the platform's ability to streamline incident ...Read more	PagerDuty has garnered high praise for its exceptional incident management capabilities and user-friendly interface. Users appreciate its real-time alerting system, seamless integration with ...Read more
Pros and Cons	Seamless integration with Slack, enhancing user experience and familiarity. Automates manual tasks effectively, improving incident response efficiency. Excellent customer support with a responsive and proactive team. Easy to set up and use, with minimal training required for users. Continuous improvement based on user feedback, optimizing the tool for incident management. Limited selection of advanced functionalities and customizations in the Marketplace. Complex features and customizations might be overwhelming for new users without proper guidance.	Efficient real-time alerting system that ensures timely responses and resolution of incidents. User-friendly interface with intuitive design, making it easy to navigate and use. Seamless integration with a variety of applications, enabling better automation and workflow enhancement. Reliable on-call scheduling feature for continuous coverage and quick overrides when needed. Customizable alerting mechanisms based on severity, contributing to focused attention on critical issues. Complexity for new users without proper training or support may result in challenges in utilizing the full range of features efficiently. Limited options in the Marketplace for additional apps and connectors might restrict advanced functionalities and integrations.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	Jira 4.4 (17380 reviews) Salesforce 4.3 (31400 reviews) Slack 4.5 (35011 reviews)

Customers

Customers	Trainline Loom dbt Labs	Vodafone OVO Energy Powers Digital Transformation PagerDuty

Media and Screenshots

Screenshots	4 Screenshots	5 Screenshots
Videos	1 Videos	3 Videos

Alternatives

Alternatives	Freshservice 4.4 PagerDuty 4.5 Spike.sh 2.1	Freshservice 4.4 xMatters 4.4 Opsgenie 4.5

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

PagerDuty offers Free Trial, but Incident.io does not.

Incident.io is designed for Large Enterprises, Medium Business and Small Business.

PagerDuty is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Incident.io Starts at $16/User/Month when Billed Yearly whereas for PagerDuty Starts at $10.

Some top alternatives to Incident.io includes Freshservice, PagerDuty, Spike.sh, Mission Manager, FireHydrant, Rootly, Zenduty, StatusCast Incident Management, PagerTree, ResQ and Kintaba.

Some top alternatives to PagerDuty includes Freshservice, xMatters, Opsgenie, VictorOps, YetiCloud, AlertOps, Splunk On-Call, Splunk Enterprise, ServiceNow Customer Service Management, Zenduty and StatusCast Incident Management.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Incident.io vs PagerDuty vs Freshservice

Incident.io

PagerDuty

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure